Bilingual Customer Service Representative
Location: BRONX, NY
Job Type: fulltime
Company: Gladys Quinones - State Farm Agency
Salary: $50000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
Bilingual Customer Service Representative
If you are seeking a rewarding entry or mid-level position that allows you to utilize your bilingual (Spanish/English) communication skills while helping others, the Bilingual Customer Service Representative role may be the ideal career move for you. As a valuable part of an established insurance agency team, you will play a key role in delivering exceptional customer service experiences, supporting clients with their insurance needs, and helping the agency grow through outstanding relationship building and problem-solving.
In this Bilingual Customer Service Representative position, you will interact directly with clients, addressing their questions, handling policy updates, and supporting the claims process. Your ability to communicate fluently in both Spanish and English will allow you to connect with a diverse range of clients and ensure they receive the support and information they need. While insurance industry experience is not required, the agency provides full training for the right candidate who possesses strong interpersonal skills, an eagerness to learn, and a dedication to delivering outstanding client service.
This full-time Bilingual Customer Service Representative role offers a dynamic, fast-paced environment where your contributions are valued and career growth is encouraged. The agency fosters a supportive team atmosphere focused on collaboration, continuous learning, and achievement. With opportunities for advancement and a comprehensive training program, you will be well-positioned to develop your professional skills while making a meaningful impact on customers’ lives.
Working as a Bilingual Customer Service Representative in this agency, you will benefit from a positive workplace culture and the satisfaction of helping clients protect what matters most. The agency is committed to providing equal opportunities for all applicants, maintaining an inclusive and respectful environment, and supporting your ongoing professional development. If you are a motivated self-starter who thrives when helping others and values accuracy, timeliness, and effective communication, you are encouraged to apply and become part of this dedicated customer service team.
Bilingual Customer Service Representative - Summary- Serve as a primary point of contact for clients, addressing inquiries and providing support in both Spanish and English.
- Deliver prompt, accurate, and friendly service related to insurance availability, policy updates, claim submissions, billing, and more.
- Utilize a needs-based approach to educate clients about suitable insurance options and build strong, ongoing relationships.
- Contribute to team goals and agency growth through a positive attitude and commitment to excellence.
- Participate in a supportive, growth-oriented agency environment.
- Establish and nurture customer relationships through proactive communication and follow-up.
- Respond to client inquiries regarding insurance availability, coverage options, eligibility, policy changes, and claims.
- Process billing clarifications, policy transfers, and other client requests in a timely manner.
- Educate clients using a customer-focused review process to ensure they understand their insurance options.
- Maintain accurate and thorough records of client interactions and transactions.
- Provide timely activity reports to agency management as required.
- Stay current on product changes, licensing requirements, technical developments, and ongoing training needs.
- Maintain a strong work ethic and a commitment to daily success.
- Competitive starting hourly pay based on experience and skills.
- Bonus and commission opportunities for performance-based achievements.
- PTO including vacation, personal days, and holidays.
- Valuable hands-on experience in the insurance industry.
- Potential for career growth and advancement within the agency.
- Supportive team environment and comprehensive training provided.
- Bilingual proficiency in Spanish and English is required.
- Excellent interpersonal, verbal, and written communication skills.
- Strong organizational skills and attention to detail.
- Self-motivated, proactive, and able to solve problems independently.
- Commitment to providing exceptional customer service at all times.
- Ability to learn and efficiently use computer systems and agency software.
- Ability to multi-task and work effectively in a team-focused environment.
- Property & Casualty license (or willingness to obtain as required).
- Life and Health insurance license (or willingness to obtain as required).
- Willingness to pursue ongoing professional development and continuing education.
- Energetic, people-oriented, and passionate about helping others.
- Dedicated to accuracy, timeliness, and delivering results.
- Thrives in a fast-paced, team-oriented environment.
- Takes pride in their work and is committed to continuous improvement.
- Values diversity and inclusion in the workplace.
- This role is with an independent contractor agent, not directly with the parent insurance company.
- Selected candidates must complete required licensing and training programs.
- All employees of the agency are hired and managed by the independent contractor agent.
- The agency is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experience levels.
If you are inspired to launch or advance your career as a Bilingual Customer Service Representative, don’t miss this chance to join a respected agency team. Take the next step by clicking the job application button and submitting your application today.