Bilingual Customer Service Representative – Portuguese
Location: Gaithersburg, MD
Job Type: fulltime
Company: Christian Durand - State Farm Agency
Salary: $45000.0 - $90000.0 per year
Category: Insurance
Job Description Apply Now
The Bilingual Customer Service Representative – Portuguese position offers an exciting career opportunity for motivated individuals fluent in both Portuguese and English. If you have a passion for delivering exceptional service and thrive in a dynamic sales and customer-centric environment, this full-time role with a respected insurance agency in Gaithersburg, MD could be your next career move. As part of a professional team, you will focus on helping customers find the right insurance solutions while building long-lasting relationships and supporting overall business growth.
In this Bilingual Customer Service Representative – Portuguese role, you will receive comprehensive training to help you succeed, regardless of previous insurance experience. Your bilingual skills will be crucial in serving a diverse client base, ensuring effective communication and a positive customer experience. The agency values energetic professionals who take initiative, enjoy collaborating with others, and are committed to achieving both personal and team goals. If you are ready to take the next step in your career and leverage your Portuguese language skills, we encourage you to apply and become a valued member of the team in Gaithersburg, MD.
As a Bilingual Customer Service Representative – Portuguese, you will contribute to a supportive work culture that encourages learning and advancement. The agency emphasizes training and professional development, providing you with the opportunity to gain valuable industry experience. You will play a key role in representing the agency’s mission to deliver valuable insurance products and services with integrity and care. Your proactive approach to customer service and sales will set you up for ongoing success, both for yourself and for the clients you serve throughout the Gaithersburg, MD area.
This full-time position is ideal for individuals seeking a stable and rewarding career path in insurance sales and customer service. With a competitive base salary plus commission and bonus opportunities, you can directly benefit from your hard work and dedication. The agency also provides paid time off, including vacation and personal/sick days, recognizing the importance of work-life balance. Join a team where your contributions are valued, and your professional growth is supported every step of the way.
Bilingual Customer Service Representative – Portuguese Summary- Deliver outstanding customer service and sales support to Portuguese and English-speaking clients
- Participate in comprehensive training and professional development programs
- Work collaboratively within a fast-paced insurance agency in Gaithersburg, MD
- Contribute to agency growth and client satisfaction through value-based interactions
- Develop new leads and schedule appointments with prospective and existing customers
- Identify and assess customer needs to recommend suitable insurance products and services
- Market appropriate insurance products, including property, casualty, life, and health insurance
- Establish and maintain strong customer relationships, providing prompt follow-up and support as needed
- Respond to customer inquiries regarding coverage, eligibility, policy changes, billing, claim submissions, and more
- Ensure accurate and friendly service delivery at all times
- Meet and strive to exceed sales goals and quotas as set by the agency
- Maintain compliance with all applicable insurance regulations and agency guidelines
- Competitive base salary plus commission and bonus opportunities
- PTO including vacation and personal/sick days
- Comprehensive training and valuable insurance industry experience
- Supportive work environment with opportunities for career advancement
- Fluency in both Portuguese and English (bilingual skills required)
- High school diploma or equivalent; higher education preferred
- Previous sales experience (inside sales, outside sales, retail sales, or telemarketing) is preferred
- Track record of meeting or exceeding sales goals is advantageous
- Excellent written, verbal, and listening communication skills
- Self-motivated and able to work independently as well as part of a team
- Strong multitasking and organizational abilities
- Ability to build rapport and relate effectively to customers
- Must obtain Property & Casualty license and Life & Health license if not already held
- Licenses in insurance sales (Property & Casualty, Life & Health) are preferred
- Energetic and enthusiastic about helping others
- Excellent interpersonal skills with a customer-first mindset
- Goal-oriented, driven, and committed to personal growth
- Adaptable to changing priorities and able to thrive in a fast-paced environment
- Demonstrates integrity, professionalism, and a willingness to learn
- This position offers a rewarding opportunity to serve the diverse community of Gaithersburg, MD, leveraging your bilingual abilities
- Full-time employment with clear pathways for advancement and skill development
- Be part of a respected insurance agency dedicated to exceptional client service
- Applicants must be legally authorized to work in the United States
If you are ready to make a positive impact as a Bilingual Customer Service Representative – Portuguese in Gaithersburg, MD, and want to join a team that values your talents, click the job application button to apply today and take the first step toward a fulfilling new career!