Bilingual Insurance Account Manager
Location: Columbia, MD
Job Type: fulltime
Company: Alexander Brown - State Farm Agency
Salary: $45000.0 - $80000.0 per year
Category: Sales
Job Description Apply Now
The opportunity to join the Alexander Brown - State Farm Agency as a Bilingual Insurance Account Manager offers a dynamic platform for individuals who are fluent in both Spanish and English and are eager to advance their career in the insurance sector. Located in Catonsville, MD, this full-time position welcomes candidates who bring enthusiasm, professionalism, and a strong desire to support clients through outstanding customer service and sales acumen. While prior insurance experience is appreciated, comprehensive training will be provided to candidates demonstrating the right personality and skill set, making this role ideal for both seasoned professionals and motivated newcomers.
As a Bilingual Insurance Account Manager, you will play a pivotal role in driving the agency’s growth by engaging with customers and prospects through meaningful, value-based conversations. This role requires a proactive approach to identifying customer needs, recommending appropriate insurance products and services, and strengthening relationships that result in client retention and satisfaction. Working in this position means being part of a supportive team in a reputable agency that values professional development and offers a path for career advancement.
The agency is committed to creating an inclusive and collaborative work environment that respects diversity and encourages continuous learning. The Bilingual Insurance Account Manager will benefit from a structured support system, access to valuable resources, and opportunities to participate in ongoing training programs. This ensures that every team member is equipped with the knowledge and tools needed to excel in their role, meet sales goals, and deliver the remarkable customer experiences that State Farm agencies are known for.
Working in Catonsville, MD provides the advantage of being part of a vibrant community with a local customer base that values personalized service. The region offers a supportive business environment and a strong sense of community, making it a great place for professionals seeking meaningful work and long-term growth.
Bilingual Insurance Account Manager - Summary- Serve as the primary point of contact for Spanish- and English-speaking clients, providing expert guidance on insurance products.
- Utilize bilingual skills to expand the agency’s reach and strengthen relationships within the community.
- Receive comprehensive training and support to ensure regulatory compliance and professional growth.
- Develop leads and engage prospective clients through proactive outreach and follow-up communications.
- Schedule customer appointments, assess insurance needs, and recommend suitable solutions.
- Maintain and nurture client relationships, ensuring ongoing satisfaction and loyalty.
- Provide prompt, accurate, and friendly service by responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Collaborate with colleagues to meet agency sales objectives and contribute to overall business growth.
- Document all customer interactions in accordance with established protocols and compliance requirements.
- Competitive base salary with commission and bonus opportunities based on performance.
- PTO, including vacation and personal/sick days, to support work-life balance.
- 401(k) match to help employees plan for the future.
- Group life insurance coverage for added security.
- Ongoing training and valuable professional experience in a respected agency.
- Opportunities for advancement and professional growth within the agency.
- Bilingual proficiency in Spanish and English is essential.
- Insurance sales experience and active Property & Casualty and/or Life & Health licenses are preferred, though not required.
- Must be able to obtain Property & Casualty and Life & Health licenses as a condition of employment.
- Demonstrated success in sales roles such as inside sales, outside sales, retail sales, or telemarketing is preferred.
- Proven ability to meet sales goals or quotas is a plus.
- Excellent communication skills, both verbal and written, with strong listening abilities.
- Self-motivated, organized, and capable of managing multiple tasks efficiently.
- Ability to relate to customers and build trust-based relationships.
- Motivated self-starter with a passion for helping others and a commitment to excellence in customer service.
- Thrives in a fast-paced, goal-oriented environment.
- Adaptable and eager to develop new skills through provided training and on-the-job experience.
- Values teamwork but is also comfortable working independently to achieve results.
- Embraces diversity and demonstrates cultural competency in interactions with clients and colleagues.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
- The agency is committed to equal employment opportunity and values diversity in its workforce.
If you are ready to take the next step in your career as a Bilingual Insurance Account Manager and want to make a positive impact in the Catonsville, MD community, we encourage you to apply today by clicking the job application button. Join a team that supports your growth and success while making a real difference for clients every day.