Bilingual Insurance Customer Service Representative
Location: BRONX, NY
Job Type: fulltime
Company: Gladys Quinones - State Farm Agency
Salary: $50000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
If you are fluent in both Spanish and English and have a passion for helping others, the role of Bilingual Insurance Customer Service Representative offers a dynamic opportunity to grow within the insurance industry. As a key member of a reputable insurance agency, you will engage with clients to deliver exceptional service, foster relationships, and support customers in understanding their insurance options. This position is ideal for someone who thrives in a fast-paced environment and is committed to providing remarkable customer experiences.
The Bilingual Insurance Customer Service Representative plays an essential role in building trust with clients by addressing their insurance needs in both Spanish and English. This position requires an active Property & Casualty license as well as a Life and Health license. You will serve as the first point of contact for policyholders, responding to inquiries, processing policy changes, and providing information on coverage options. Your ability to communicate effectively and clearly in both languages will ensure that customers receive the information and support they need.
As a Bilingual Insurance Customer Service Representative, you will be responsible for assisting clients through all stages of their insurance journey. From initial inquiries to ongoing policy management and claims support, your attention to detail and commitment to customer satisfaction will be critical. You will educate customers on available insurance products and guide them in making informed decisions to protect their assets and loved ones.
This position offers stability, valuable industry experience, and opportunities for professional growth and advancement. The insurance agency values team members who are proactive, organized, and dedicated to excellence in every aspect of their work. You will be encouraged to stay current with industry developments, licensing requirements, and continuing education to enhance your expertise and better serve clients.
Working as a Bilingual Insurance Customer Service Representative provides the opportunity to join a supportive and collaborative team, where your contributions are recognized and rewarded. The agency is committed to creating an inclusive work environment that values diversity and fosters mutual respect. If you are motivated to succeed, have strong interpersonal skills, and are eager to make a positive impact, we invite you to apply today by clicking the application button.
Bilingual Insurance Customer Service Representative - Summary- Serve as a primary point of contact for clients seeking insurance information and assistance in both Spanish and English.
- Support the agency's mission of providing value-based conversations and exceptional customer service.
- Utilize your bilingual skills and industry knowledge to educate and assist clients with their insurance needs.
- Establish and maintain strong customer relationships through regular communication and follow-up.
- Provide prompt, accurate, and courteous service to clients regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing inquiries.
- Utilize a customer-focused approach to review client needs and recommend appropriate insurance solutions.
- Demonstrate a strong work ethic and dedication to achieving daily goals and supporting team success.
- Stay up-to-date with product changes, technical developments, and continuing education requirements.
- Prepare and submit thorough activity reports to the agent.
- Competitive hourly pay structure with opportunities for bonuses and commissions based on performance.
- Paid time off, including personal, vacation, and holidays.
- Retirement plan options for long-term financial security.
- Valuable hands-on experience within a supportive insurance agency environment.
- Significant growth potential and advancement opportunities within the agency.
- Fluency in both Spanish and English (required).
- Active Property & Casualty license (required).
- Life and Health insurance license (required).
- Excellent communication skills, both written and verbal.
- Strong organizational and interpersonal abilities.
- Detail-oriented with a commitment to accuracy and timeliness.
- Self-motivated with the ability to work independently and as part of a team.
- Proactive approach to problem-solving and customer service.
- Ability to learn and adapt to new computer systems and tools.
- Commitment to ongoing professional development and staying current with industry standards.
- Bilingual professional with a passion for customer service in the insurance industry.
- Energetic self-starter who excels in a fast-paced, team-oriented environment.
- Dedicated to providing remarkable client experiences and achieving agency goals.
- Interested in long-term career growth and advancement within the insurance field.
- This position is with an independent contractor agent and not directly with the insurance company.
- Selected candidates must complete all applicable licensing requirements and training programs as required by the agency.
- Employees of the agency are not employees of the parent insurance company.
- The agency is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.
If you are ready to take the next step in your insurance career as a Bilingual Insurance Customer Service Representative, we encourage you to apply by clicking the job application button now. Join a team where your skills, dedication, and passion for helping others will be valued and supported as you build a rewarding future in the insurance industry.