Bilingual Insurance Customer Service Representative
Location: West Palm Beach, FL
Job Type: fulltime
Company: Christopher Tighe - State Farm Agency
Salary: $16.0 - $20.0 per hour
Category: Customer Service
Job Description Apply Now
Are you an enthusiastic and dedicated professional fluent in both Spanish and English looking for an opportunity to deliver outstanding customer service? We are seeking a Bilingual Insurance Customer Service Representative to join our dynamic team in West Palm Beach, FL. As a full-time team member, you will play a crucial role in supporting prospective and current clients, handling inquiries, and ensuring an exceptional customer experience. This position is ideal for someone with a passion for helping others and a drive to learn and grow within the insurance industry, even if you do not have prior insurance experience. Comprehensive training will be provided for the right candidate, making this an excellent entry point for those interested in a career in insurance services.
In the role of Bilingual Insurance Customer Service Representative, you will contribute to our agency’s mission of providing value-based conversations and remarkable service that foster lasting relationships with our clients. You will have the opportunity to interact with individuals and families, educating them about their insurance options and assisting them with policy management, claims, and billing inquiries. As part of our customer-focused team, your ability to communicate clearly in both Spanish and English is essential in delivering tailored solutions and maintaining high levels of client satisfaction.
As a Bilingual Insurance Customer Service Representative in West Palm Beach, FL, you will benefit from working in a vibrant and diverse community, supporting clients from a wide range of backgrounds. The position offers a supportive work environment, growth potential, and the chance to gain valuable experience in the insurance sector. If you are a proactive problem-solver with strong organizational skills and a commitment to accuracy, this could be the perfect opportunity for you.
Bilingual Insurance Customer Service Representative - Summary- Serve as a key contact for both prospective and existing insurance clients, delivering superior customer service in Spanish and English.
- Support the agency’s goals by building meaningful relationships and ensuring client retention.
- Educate clients on insurance products and policy options in a clear, needs-based manner.
- Collaborate with team members in a supportive and inclusive environment.
- Establish and maintain positive customer relationships through regular follow-up and proactive communication.
- Respond promptly, accurately, and courteously to inquiries regarding insurance products, eligibility, policy changes, transfers, claims, and billing.
- Use a customer-focused approach to assess clients’ needs and offer suitable insurance solutions.
- Assist with claim submissions and provide clarification on policy coverage and billing as needed.
- Support client retention efforts by delivering consistent, high-quality service.
- Prepare and submit thorough activity reports to the agency as required.
- Participate in ongoing training and remain current on product changes, licensing requirements, and industry developments.
- Base pay with the potential for performance-based bonuses.
- Paid time off including vacation, personal/sick days, and major holidays.
- Opportunities for valuable professional experience and career advancement within the agency.
- Support for obtaining required insurance licenses (with reimbursement options after a set period).
- Fluency in both Spanish and English is required.
- Excellent communication skills, including written, verbal, and listening abilities.
- Strong interpersonal skills and a client-focused demeanor.
- Organizational skills and attention to detail.
- Self-motivated and proactive in problem-solving.
- Ability to learn new computer systems and technology quickly.
- Must be able to multi-task and work effectively as part of a team.
- Must obtain or possess a 2-20 or 4-40 insurance license; support provided for obtaining licenses as needed.
- Must be able to obtain a 2-15 Life and Health insurance license.
- Dependable transportation to and from work is required.
- Ability to pass a background check; a clean criminal background is necessary.
- People-oriented individual with a commitment to delivering top-tier customer service.
- Detail-oriented and prideful in producing accurate, timely work results.
- Adaptable and eager to learn about the insurance industry and new technology.
- Demonstrates initiative and reliability in all aspects of the role.
- Interested in advancing within the agency and pursuing a long-term career in insurance services.
- This position is with an independent contractor agent of a major insurance company; employees are not employees of the parent insurance company.
- Employment is contingent on the successful completion of applicable licensing requirements and training programs.
- Candidates must remain current with product changes, licensing, and ongoing education throughout employment.
If you are a motivated individual who thrives in a fast-paced, client-focused environment and meets the above qualifications, we invite you to apply for the Bilingual Insurance Customer Service Representative position in West Palm Beach, FL. Click the application button to take the next step in your career and join our dedicated team!