Credit Collections Specialist
Location: El Segundo, CA
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Credit Collections Specialist plays a vital role within a dynamic financial services environment, ensuring the timely and effective management of customer accounts. As a valued member of the collections team, the Credit Collections Specialist is responsible for optimizing collection efforts, reconciling accounts, and fostering strong relationships with clients and internal stakeholders. This position is based in El Segundo, CA and offers a full-time employment opportunity with a leading organization committed to employee development and success.
As a Credit Collections Specialist, you will take ownership of a diverse portfolio of customer accounts, proactively addressing outstanding balances, and supporting the financial health of the company. Your expertise in ERP systems, such as SAP, and your ability to resolve billing discrepancies will be crucial to your success. By utilizing strong communication and analytical skills, you will ensure all collection activities are documented and that issues are escalated and resolved in a timely manner. This role offers the opportunity to make a measurable impact within a reputable organization known for its industry leadership and commitment to excellence.
Working as a Credit Collections Specialist in El Segundo, CA, you will benefit from a collaborative work environment and have access to comprehensive benefits that support your professional growth and personal well-being. Joining this team means joining a company with a 25-plus-year track record of industry expertise and a dedication to nurturing long-term career success for its employees.
Credit Collections Specialist - Summary- Manages a portfolio of customer accounts, ensuring timely collections and account reconciliation.
- Engages proactively with customers regarding outstanding and past due balances.
- Utilizes ERP systems, including SAP, to process invoices and support collection activities.
- Collaborates with billing teams to resolve discrepancies and escalates issues as needed.
- Maintains detailed and accurate records of all collection efforts and communications.
- Effectively manage assigned customer accounts to maximize collection efforts.
- Initiate contact with customers through various communication channels to collect outstanding balances.
- Document all collection activities and maintain comprehensive notes in the ERP system.
- Work closely with the billing department to address and resolve billing discrepancies, ensuring accurate account reconciliation.
- Generate and interpret reports using SAP or other ERP systems to track collection activities and outstanding balances.
- Build and maintain positive relationships with both internal and external stakeholders, promoting a cooperative and solution-oriented approach.
- Escalate unresolved issues to the appropriate teams or management as necessary to achieve resolution.
- Demonstrate a strong sense of urgency and prioritize tasks to meet collection goals and deadlines.
- Leverage Microsoft Office tools, particularly Excel, to analyze data and support collection strategies.
- Competitive compensation package designed to reward your expertise and contributions.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program supporting long-term financial growth.
- Access to a dedicated Engagement Manager focused on your success and career development.
- Opportunity to work with an award-winning employer recognized for excellence in staffing and talent management.
- Minimum of 3 years of experience in collections; 10 years of experience preferred.
- Proficiency with SAP or similar ERP systems essential for managing collection activities.
- Strong customer service orientation and negotiation skills.
- Demonstrated attention to detail, effective communication, and organizational abilities.
- Analytical and problem-solving skills to resolve account and billing issues.
- High proficiency in Microsoft Office applications, especially Excel.
- Experienced in managing large customer account portfolios in a financial services or related industry.
- Comfortable using ERP platforms such as SAP for day-to-day operations.
- Proactive communicator who can handle challenging collection scenarios with professionalism.
- Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment.
- Works well independently and as part of a collaborative team.
- Opportunity to join an industry leader in a thriving professional environment.
- Be part of a team recognized for outstanding client and talent service for over a decade.
- Supportive company culture with a focus on employee well-being and development.
- Working in El Segundo, CA, offers access to a vibrant business community and excellent resources.
- Apply today by clicking the job application button to take the next step in your career as a Credit Collections Specialist.
Equal Employment Opportunity (EEO) Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.