Customer Service Representative
Location: FORT THOMAS, KY
Job Type: fulltime
Company: Tracy Davis - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative
Join a dynamic and supportive team as a Customer Service Representative, where you will play a pivotal role in fostering positive client relationships and delivering exceptional service. This full-time Customer Service Representative position offers a unique opportunity to contribute to the growth and success of an established insurance agency. As a Customer Service Representative, you will engage with customers, address their inquiries, and help guide them through insurance products and processes. Whether you are experienced in the insurance industry or seeking to start your career, this Customer Service Representative role is designed to develop your skills and provide you with valuable professional experience.
As a Customer Service Representative, your primary objective will be to ensure that every client interaction is positive, informative, and efficient. You will be responsible for managing daily communications with customers, assisting with policy questions, and supporting the agency’s mission of delivering outstanding service. This is an excellent opportunity for individuals who thrive in a fast-paced environment, are motivated to succeed, and are committed to personal and professional growth.
Working as a Customer Service Representative offers you the chance to build lasting relationships with clients and become an integral part of a high-performing team. You will be provided with comprehensive training and support to obtain your Property & Casualty as well as Life and Health insurance licenses. This role is ideal for individuals who are proactive, detail-oriented, and eager to learn new skills that will support their advancement within the insurance industry.
In this Customer Service Representative position, your day-to-day responsibilities will include establishing and maintaining customer relationships, providing prompt and accurate responses to inquiries, and educating clients about insurance coverage options. You will use a needs-based approach to identify the best solutions for clients, ensuring a tailored experience that adds value to every interaction. Additionally, you will be responsible for maintaining accurate records, reporting activity to the agent, and staying current on product changes and industry developments through continued education and licensing.
As part of the Customer Service Representative team, you will enjoy a supportive work environment, competitive compensation including salary and bonus opportunities, paid time off, a 401K with matching options, and access to health accounts. The agency is committed to your ongoing professional development and offers clear paths for advancement. If you are driven, organized, and passionate about helping others, this Customer Service Representative role is a stepping stone to a fulfilling career in the insurance sector.
Applicants must demonstrate strong interpersonal and communication skills, both written and verbal. The ability to work effectively in a team, multi-task, and stay organized is essential. You should be customer-focused, proactive in solving problems, and dedicated to delivering high-quality service. Candidates must be able to learn computer systems quickly and adapt to evolving processes. A Property & Casualty license and a Life and Health license are required, or the ability to obtain them promptly. Selected candidates will be expected to participate in all necessary training and stay up to date with licensing requirements and industry changes.
If you are ready to take the next step in your career as a Customer Service Representative, click the application button to submit your resume and begin the interview process. This is your opportunity to join a respected agency and make a real impact on clients' lives while building your own future in the insurance industry.
Legal Disclaimer:
This position is with an independent contractor agent, not with the parent insurance company. Employees of agents must be able to successfully complete any applicable licensing requirements and training programs. Agents are independent contractors who hire their own employees. Employees of agents are not employees of the parent insurance company.
- Engage directly with clients to provide exceptional service and support throughout the insurance process
- Full-time employment with comprehensive training provided for licensing and professional development
- Opportunity for career growth within an established insurance agency
- Establish and nurture customer relationships through positive and professional interactions
- Respond promptly and accurately to inquiries regarding insurance availability, eligibility, coverage options, policy changes, claim submissions, and billing matters
- Educate customers using a needs-based review process to recommend appropriate insurance solutions
- Maintain a strong work ethic and commitment to daily success
- Provide timely and thorough activity reports to agency management
- Remain current on product updates, industry trends, and regulatory requirements
- Competitive salary plus bonus opportunities
- PTO including vacation and personal/sick days
- 401K with match option
- Health account
- Valuable industry experience and training
- Clear growth potential and advancement opportunities
- Excellent interpersonal and communication skills (written, verbal, and listening)
- Strong organizational abilities and attention to detail
- Self-motivated, proactive, and dedicated to customer service excellence
- Ability to learn and use computer systems efficiently
- Ability to work collaboratively in a team environment and effectively multitask
- Must obtain (or hold) Property & Casualty and Life and Health licenses
- Commitment to ongoing learning and professional development
- Energetic, driven, and adaptable to a fast-paced work setting
- Passion for helping others and delivering remarkable customer experiences
- Interested in building a career within the insurance sector
- Strong problem-solving skills and a commitment to accuracy and efficiency
- Comprehensive training is provided, including support for obtaining necessary insurance licenses
- Agency is committed to providing a positive and inclusive workplace
- Based in a vibrant community, offering a great environment for personal and professional growth
- Take the next step in your career—apply today by clicking the job application button and join a reputable agency dedicated to delivering exceptional service to clients