Customer Service Representative
Location: PORT JEFFERSON STATION, NY
Job Type: fulltime
Company: Stephanie Sgroi - State Farm Agency
Salary: $25.0 - $40.0 per hour
Category: Customer Service
Job Description Apply Now
Customer Service Representative
As a Customer Service Representative, you will play a pivotal role in providing exceptional support and service to clients, ensuring that their needs are met with efficiency and professionalism. This full-time opportunity offers a dynamic environment where your communication and people skills will be highly valued. Working as a Customer Service Representative, you will be the first point of contact for clients, handling a variety of inquiries related to insurance products, policies, and billing. You will be instrumental in establishing strong customer relationships, responding to inquiries, and helping clients understand their insurance options through value-focused conversations.
This position does not require prior insurance experience, as comprehensive training will be provided to the right candidate with the necessary skill set. If you have a passion for customer service, enjoy problem solving, and thrive in a fast-paced, team-oriented setting, this Customer Service Representative role offers rewarding career growth and advancement potential. As part of an established agency, you will benefit from structured support and the chance to develop your skills in the insurance industry.
Joining our team as a Customer Service Representative means you’ll have the opportunity to contribute to the overall success and growth of the business. You’ll be empowered to deliver remarkable customer experiences and encouraged to bring energy, initiative, and integrity to your daily work. This role is ideal for individuals who are self-motivated, organized, detail-oriented, and dedicated to delivering high-quality service to every client.
Customer Service Representative - Summary- Serve as a primary point of contact for clients, addressing inquiries and providing information about insurance products and services.
- Engage customers in value-based conversations to identify their needs and recommend appropriate insurance solutions.
- Build and maintain strong customer relationships to support client retention and satisfaction.
- Contribute to a positive team environment and support the agency’s mission and goals.
- Establish and nurture customer relationships, following up as needed to ensure satisfaction and resolve concerns.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate customers about available insurance options using a customer-focused, needs-based review process.
- Maintain a strong work ethic with a commitment to achieving daily, weekly, and monthly objectives.
- Stay informed of product changes, licensing requirements, technical developments, and continuing education opportunities.
- Provide timely and thorough activity reports to the agency’s management.
- Collaborate effectively with team members to support overall agency operations and goals.
- Competitive hourly pay plus performance-based bonuses.
- Incentive programs recognizing outstanding contributions and achievements.
- Paid time off, including personal and vacation days, to support work-life balance.
- Company-sponsored life insurance coverage.
- Retirement plan options for long-term financial security.
- Potential for career growth and advancement opportunities within the agency.
- Bilingual English/Spanish skills are preferred, but not required.
- Excellent interpersonal, verbal, and written communication abilities.
- People-oriented with strong organizational skills and attention to detail.
- Self-motivated and proactive in identifying and resolving customer issues.
- Ability to learn and utilize computer systems and software relevant to the insurance industry.
- Demonstrated pride in delivering accurate, timely work and the ability to multi-task in a fast-paced environment.
- Strong team player with the ability to contribute effectively to group objectives.
- Must be able to obtain Property & Casualty and Life & Health insurance licenses as required by state regulations.
- Commitment to ongoing professional development and staying current with industry trends and licensing requirements.
- Enthusiastic about providing remarkable customer experiences and building lasting relationships.
- Adaptable, resourceful, and willing to learn new skills related to the insurance field.
- Driven by success, with a strong desire to contribute to agency goals and client satisfaction.
- Organized, detail-oriented, and able to handle multiple priorities with professionalism.
- Dedicated to upholding ethical standards and representing the agency with integrity.
- This position is with an independent contractor agent, not directly with any insurance company. Employees must be able to complete applicable licensing and training programs successfully.
- Employees of independent contractor agents are not employees of the parent insurance company.
- The agency values diversity and is committed to providing an inclusive environment for all team members.
- Apply now by clicking the job application button to take the next step toward a fulfilling career as a Customer Service Representative.