Customer Service Representative
Location: Staten Island, NY
Job Type: fulltime
Company: Eric Safarian - State Farm Agency
Salary: $18.0 - $20.0 per hour
Category: Customer Service
Job Description Apply Now
The Customer Service Representative (CSR) role is central to delivering an exceptional client experience within a highly reputable insurance agency. As a Customer Service Representative, you will be responsible for addressing the needs of customers and ensuring their satisfaction through knowledgeable, prompt, and courteous service. This full-time opportunity offers a dynamic and supportive environment where you can develop your communication and customer care skills while gaining valuable industry experience.
Working as a Customer Service Representative, you will be the first point of contact for clients, answering inquiries and providing guidance on insurance policies, coverage options, billing, and claims. By employing a client-focused approach, you will help establish and maintain lasting relationships, contributing to customer retention and loyalty. This position emphasizes the importance of effective communication, attention to detail, and a proactive attitude in solving client concerns. If you are passionate about helping others and want to grow within the insurance sector, this position provides the perfect platform for career advancement.
The Customer Service Representative position also offers a comprehensive suite of benefits, including a competitive base salary with commission and bonus opportunities, paid time off, and the potential for professional growth within the agency. By joining the team, you will have the chance to build a rewarding career, gain valuable industry certifications, and be part of a mission-driven company that values both its employees and clients.
Customer Service Representative - Summary- Serve as a primary contact for insurance customers, delivering high-quality service and support.
- Foster positive relationships with clients to enhance satisfaction and loyalty.
- Utilize your knowledge of insurance products to educate and inform customers.
- Contribute to a collaborative and customer-focused team environment.
- Develop valuable experience and professional skills in the insurance industry.
- Answer incoming phone calls and greet clients in a professional and friendly manner.
- Establish and nurture customer relationships, following up as needed to ensure satisfaction.
- Provide prompt, accurate, and courteous customer service by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Utilize a needs-based review process to educate customers on available insurance options and recommend appropriate coverage solutions.
- Work collaboratively with agency team members to achieve customer service goals and contribute to overall agency success.
- Base pay with commission and bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Valuable hands-on experience in a reputable insurance agency.
- Opportunities for growth and career advancement within the agency.
- Excellent communication skills, both written and verbal, with strong listening abilities.
- Self-motivated and detail-oriented, with a proactive approach to problem-solving.
- Ability to work effectively in a collaborative team environment.
- Strong interpersonal skills and the ability to relate to customers and assess their needs.
- Property & Casualty license (must be able to obtain if not already licensed).
- Life & Health license (must be able to obtain if not already licensed).
- Demonstrates a genuine passion for delivering outstanding customer service.
- Thrives in a fast-paced environment and adapts quickly to changing priorities.
- Possesses a strong work ethic and commitment to ongoing professional development.
- Has an interest in building a long-term career within the insurance industry.
- Values teamwork and collaboration.
- Position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employment is contingent upon successful completion of applicable licensing requirements and training programs.
- Employees of State Farm agents are not employees of State Farm Insurance Companies.
- We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
- Apply now by clicking the job application button to take the next step in your customer service career!