Customer Service Representative
Location: Boca Raton, FL
Job Type: fulltime
Company: Matt Sipowski - State Farm Insurance
Salary: $40000.0 - $60000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative - Summary
As a Customer Service Representative (CSR), you will be a crucial member of a high-performing insurance team. This full-time opportunity is ideal for individuals passionate about delivering excellent service, supporting clients, and helping them navigate their insurance needs. Serving as the first point of contact, you will represent the company’s commitment to client satisfaction and contribute to the growth and retention of the agency’s customer base. This role is designed for someone who thrives in a fast-paced environment and is eager to build a rewarding career in the insurance industry.
Duties & Responsibilities- Establish and maintain strong relationships with customers, following up as needed to ensure satisfaction and address concerns.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries regarding insurance product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate customers about various insurance options through a customer-focused, needs-based review process, ensuring clients are well-informed and confident in their choices.
- Maintain an organized workflow and a strong work ethic, demonstrating total commitment to daily success and the agency’s service standards.
- Provide timely and thorough activity reports to management, supporting transparency and effective decision-making within the team.
- Stay current on product updates, licensing requirements, technical developments, and pursue ongoing education to maintain expertise in the insurance field.
- Competitive base salary with performance-based bonus opportunities.
- Paid time off, including vacation and personal/sick days, to support work-life balance.
- Valuable hands-on experience in the insurance industry, facilitating professional growth and skill development.
- Opportunities for advancement and career progression within the agency, depending on performance and organizational needs.
- Excellent interpersonal skills and a genuine commitment to delivering outstanding customer service.
- Strong communication abilities, including written, verbal, and active listening skills.
- People-oriented with proven organizational skills and an ability to manage multiple tasks simultaneously.
- Self-motivated, detail-oriented, and proactive in identifying and resolving client issues.
- Comfortable working both independently and as part of a collaborative team environment.
- Ability to quickly learn and adapt to new computer systems and processes.
- Commitment to accuracy and timely completion of work assignments.
- Must be able to obtain Property & Casualty license and Life and Health license as required by state regulations.
- Selected candidate must remain current with continuing education, product changes, and licensing requirements.
- Energetic and motivated self-starter who enjoys fast-paced environments and contributing to team success.
- Dedicated to providing value-driven, positive customer experiences and building lasting client relationships.
- Possesses a strong sense of responsibility, pride in their work, and the ability to manage priorities efficiently.
- Demonstrates adaptability and resilience in handling customer inquiries, policy changes, and problem-solving situations.
- This Customer Service Representative position is with an independent contractor agency and is not a direct employment opportunity with the parent insurance company.
- All employees must successfully complete applicable licensing requirements and training programs as a condition of employment.
- The agency is committed to providing equal employment opportunities to all qualified candidates in compliance with EEO (Equal Employment Opportunity) standards.
- If you are motivated to succeed and see yourself excelling in this role, we encourage you to apply by clicking the job application button and begin a path toward a rewarding career in the insurance industry.
- Working in this dynamic area offers access to a thriving business community and opportunities for professional networking and development.