Customer Service Representative
Location: ASHBURN, VA
Job Type: fulltime
Company: Keith Florczyk - State Farm Agency
Salary: $36000.0 - $72000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative - Summary
The Customer Service Representative (CSR) plays a critical role in delivering outstanding customer experiences and building lasting client relationships within the insurance industry. As a CSR, you will be a key point of contact for customers, handling inquiries, processing policy changes, and educating clients on available insurance options. This full-time position offers a rewarding career path with opportunities for advancement and professional development. Working as part of a supportive and dynamic team, you will help drive the growth and success of the office by providing prompt, reliable, and knowledgeable service. If you are a motivated self-starter with a passion for helping others, the CSR role is an excellent entry point into the world of insurance and customer relations.
Duties & Responsibilities- Establish and nurture strong customer relationships, providing follow-up as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries regarding insurance coverage, policy details, eligibility, claims, and billing.
- Guide customers through a needs-based review process to educate them about insurance options and recommend suitable products.
- Handle policy changes, transfers, and claims with attention to detail and a commitment to efficiency.
- Maintain thorough and timely activity reports for internal records and agent review.
- Demonstrate a strong work ethic and total commitment to daily success and team goals.
- Stay current with product changes, technical developments, and industry best practices through ongoing education.
- Competitive base salary structure, with potential for performance-based bonuses and commissions.
- 401(k) retirement plan to support your financial future.
- Opportunities for professional development and valuable industry experience.
- Growth potential and advancement opportunities within the office based on performance and initiative.
- Excellent interpersonal abilities to foster positive relationships with clients and team members.
- Strong communication skills, both written and verbal, for clear and effective client interactions.
- Organizational skills and attention to detail to ensure accuracy in daily tasks and documentation.
- Self-motivation and a proactive approach to problem-solving and continuous improvement.
- People-oriented mindset with a commitment to exceptional customer service.
- Ability to adapt and learn computer functions and new technologies as required.
- Capacity to multi-task and manage competing priorities efficiently.
- Ability to work collaboratively in a team environment and contribute to shared goals.
- Willingness to obtain required insurance licenses: Property & Casualty License, and Life and Health License (training and support provided).
- Commitment to ongoing professional development, including staying current with product updates and licensing requirements.
- Demonstrates initiative and drive, thriving in fast-paced, goal-oriented settings.
- Exhibits a customer-focused attitude and takes pride in delivering high-quality work.
- Values continuous learning and seeks opportunities for professional growth within the insurance industry.
- Is open to training and ready to obtain necessary insurance licenses to further career development.
- Maintains a positive and adaptable attitude, contributing to a collaborative team environment.
- This position is offered through an independent insurance agency. Employees are not employees of the parent insurance carrier but are employed by the agency owner.
- All new hires must complete applicable licensing requirements and training programs prior to or during employment, as required by state regulations.
- Employment opportunities are open to all qualified applicants and are provided in accordance with Equal Employment Opportunity (EEO) guidelines.
- If you are ready to take the next step in your career and excel as a Customer Service Representative, click the job application button to submit your application and start the interview process.
Embark on a fulfilling career as a Customer Service Representative and become an essential part of a dedicated team focused on delivering exceptional service and contributing to the growth and success of the agency. Apply now to join an environment that values your skills, supports your development, and rewards your achievements.