Customer Service Representative (CSR)
Location: CARROLLTON, IL
Job Type: fulltime
Company: John Williams - State Farm Agency
Salary: $14.0 - $15.0 per hour
Category: Customer Service
Job Description Apply Now
Customer Service Representative (CSR) – Job Description
As a highly respected insurance agency continues to grow, we are seeking a dedicated and energetic Customer Service Representative (CSR) to join our dynamic team. This full-time Customer Service Representative (CSR) role offers a unique opportunity for individuals passionate about delivering exceptional service and building meaningful customer relationships. Whether you have prior insurance experience or are eager to enter the industry, our comprehensive training program will provide you with the skills you need to succeed and thrive in this fast-paced environment.
Working as a Customer Service Representative (CSR) means helping clients navigate their insurance needs and supporting the agency’s growth through value-driven conversations. Our team is committed to providing prompt, reliable, and friendly service to every customer, ensuring that each interaction reflects our high standards of professionalism and care. If you are a motivated self-starter who enjoys problem-solving and working collaboratively, the Customer Service Representative (CSR) position offers both rewarding daily work and long-term career growth potential.
As a Customer Service Representative (CSR), you will play a pivotal role in establishing and maintaining customer relationships. Responsibilities include answering inquiries about insurance products, assisting with policy changes, processing claims, and guiding clients through their insurance options with a needs-based approach. You will be an essential part of our team, driving customer satisfaction and supporting the agency’s mission to provide remarkable service in every interaction. This role is ideal for individuals who are people-oriented, organized, and dedicated to continuous learning and professional development.
Our agency values teamwork, integrity, and a strong work ethic. As a Customer Service Representative (CSR), you will be encouraged to take initiative, demonstrate attention to detail, and contribute positively to our collaborative environment. We offer a supportive workplace where your contributions are recognized and where opportunities for advancement are available to those who excel.
Benefits for the Customer Service Representative (CSR) position include a competitive salary structure with sales bonuses, paid time off for vacation and personal days, and a comprehensive retirement plan. In addition, you will gain valuable experience working with an industry leader and have access to ongoing professional development and advancement opportunities within the agency. As a Customer Service Representative (CSR), you will receive the training and support necessary to obtain relevant insurance licenses, such as Property & Casualty and Life & Health, ensuring you remain current with industry standards and best practices.
The ideal candidate for the Customer Service Representative (CSR) role possesses excellent interpersonal and communication skills, both written and verbal. You should be highly organized, detail-oriented, self-motivated, and proactive in solving problems. The ability to prioritize tasks, work effectively in a team, and deliver timely and accurate reports is crucial. Familiarity with computer functions and a commitment to ongoing learning will help you excel in this position. Candidates must be able to obtain required insurance licenses and stay up-to-date with product changes, technical developments, and continuing education requirements.
If you are excited about the opportunity to develop your career as a Customer Service Representative (CSR), we invite you to apply today by clicking the job application button. Join us in making a positive impact on our customers and community while building a rewarding future for yourself. Take the next step toward a fulfilling career as a Customer Service Representative (CSR) and contribute to our team’s ongoing success.
This position is with an independent contractor insurance agency and not with the parent insurance company. Employees of agents must complete applicable licensing requirements and training programs. Agents are independent contractors who hire their own employees. Employees of agents are not employees of the parent insurance company.
Customer Service Representative (CSR) – Summary- Engage with clients to deliver exceptional customer service and support insurance needs.
- Opportunity for career growth and professional development through training and advancement programs.
- Comprehensive onboarding and ongoing support to ensure success in the role.
- Establish and maintain positive customer relationships, following up as needed.
- Respond promptly to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
- Educate clients on insurance options using a needs-based approach.
- Maintain accurate records and provide thorough activity reports to the agency.
- Demonstrate strong work ethic and commitment to daily success.
- Contribute to a collaborative and supportive team environment.
- Competitive salary with performance-based sales bonuses.
- PTO including vacation and personal/sick days.
- Retirement plan included.
- Access to valuable industry experience and training programs.
- Potential for advancement within the agency based on performance.
- Strong interpersonal and communication abilities, both written and verbal.
- Organizational skills and attention to detail.
- Self-motivated and proactive problem solver.
- Ability to learn and use computer systems effectively.
- Team-oriented with the ability to multi-task in a fast-paced environment.
- Willingness to obtain Property & Casualty and Life & Health insurance licenses.
- Commitment to ongoing professional development and education.
- Energetic, value-driven, and committed to delivering outstanding customer service.
- Motivated to build a successful long-term career in the insurance industry.
- Demonstrates integrity, reliability, and a positive attitude.
- Embraces opportunities for learning and advancement.
- Position supported by a reputable independent contractor insurance agency.
- Comprehensive training and licensing provided for qualified candidates.
- Full compliance with all legal, licensing, and continuing education requirements.
- Inclusive and supportive workplace culture, in accordance with EEOC standards.
- Apply now by clicking the job application button to begin your career as a Customer Service Representative (CSR).