Customer Success Specialist (CSS)
Location: Philadelphia, PA
Job Type: Remote
Company: Viewline Ventures
Salary: $26-35/h
Category: Customer Support / Customer Service
Job Description Apply Now
The Customer Success Specialist (CSS) is an essential role within our innovative, fast-growing organization specializing in alternative markets. This full-time, contract-to-hire position is offered remotely and is ideal for individuals who thrive on fostering positive relationships, facilitating seamless onboarding experiences, and ensuring customer satisfaction at every stage of the process.
As a Customer Success Specialist (CSS), you will act as the primary point of contact for new participants, guiding them through initial onboarding and qualification steps. Your responsibilities will include running succinct onboarding calls, collecting and documenting required information, and ensuring smooth progression through our internal workflows. The Customer Success Specialist (CSS) will utilize structured scripts and clear communication to create trustworthy and supportive experiences for every participant, while collaborating closely with internal teams to guarantee efficient transitions and follow-ups.
Our company is dedicated to operational excellence, data-driven decision-making, and delivering human-centered communication. The Customer Success Specialist (CSS) is integral to upholding these values by ensuring every participant feels informed, welcomed, and supported. This role is perfect for detail-oriented, organized professionals who are motivated by helping others, capable of managing multiple priorities, and committed to maintaining consistency and quality in participant interactions. If you are dependable, proactive, and enjoy creating positive impact through excellent service, we encourage you to apply for the Customer Success Specialist (CSS) position.
Working remotely as a Customer Success Specialist (CSS) offers the flexibility to manage your schedule while contributing to a dynamic, collaborative team environment. You will gain experience in a high-growth, innovative company, expanding your skills in customer success, onboarding, and client communications. This role provides opportunities for professional development and offers a pathway to long-term career advancement within the organization.
Customer Success Specialist (CSS) - Summary- Remote, contract-to-hire position supporting onboarding and participant success
- Serve as the primary contact for new participants, ensuring smooth introductions and clear communication
- Work within a fast-paced, data-driven, and human-centered company culture
- Opportunity for professional growth and skill development
- Lead brief onboarding and qualification calls with new participants to guide them through the initial process
- Gather and document participant information, including notes, next steps, and required follow-ups
- Utilize scripts and structured guidelines to deliver a consistent and reliable onboarding experience
- Manage scheduling and track participant progress across weekly workflows, ensuring timely updates and follow-through
- Identify and escalate situations requiring additional support or clarification to internal teams as appropriate
- Coordinate closely with internal departments to facilitate participant transitions and maintain process efficiency
- Contract-to-hire employment structure with competitive compensation
- Remote work flexibility, offering a healthy work-life balance
- Opportunity for transition to a permanent role based on performance
- Supportive and inclusive team culture
- Potential for career growth and advancement within the organization
- Excellent verbal and written communication skills, with the ability to build trust quickly
- Strong organizational skills and attention to detail in documentation and follow-up tasks
- Dependable, proactive, and able to manage multiple responsibilities independently
- Comfortable following defined processes and protocols
- Adaptable and calm under pressure in a fast-paced environment
- Availability for 30-40 hours per week
- U.S. work authorization required
- Supportive, empathetic, and positive communicator
- Demonstrates strong judgment, reliability, and a commitment to delivering excellent participant experiences
- Experience in customer success, onboarding, recruiting, or other client-facing roles is a plus, but not required
- Comfortable using scheduling tools, CRM, or ATS systems
- New graduates and early career professionals are welcome to apply
- The Customer Success Specialist (CSS) role offers significant exposure to alternative markets and the opportunity to contribute to a mission-driven, rapidly scaling company
- Remote work enables flexibility while supporting a collaborative team environment
- Our company values diversity, inclusion, and equal opportunity for all qualified applicants
Take the next step in your career journey by applying for the Customer Success Specialist (CSS) position today. Click the application button to join a team dedicated to making a positive impact through exceptional customer success and support.