Insurance Agency Office Manager
Location: MESA, AZ
Job Type: fulltime
Company: Nadia Ahluwalia - State Farm Agency
Salary: $60000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
The Insurance Agency Office Manager plays a critical leadership role in a high-performing State Farm insurance agency. This position is ideal for professionals with extensive experience in State Farm agency operations, including both sales and service, who are ready to independently oversee daily office functions. The Insurance Agency Office Manager will be responsible for ensuring that all office activities run smoothly, with a strong focus on providing exceptional client service, maintaining operational excellence, and promoting business growth through cross-selling and retention initiatives. This full-time role is best suited for individuals who thrive in autonomous environments, possess a comprehensive understanding of State Farm systems, and hold active insurance licenses across various product lines. Working in this vibrant area offers the opportunity to serve a diverse client base and make a meaningful impact in the community.
Insurance Agency Office Manager - SummaryAs an Insurance Agency Office Manager, you will take full ownership of daily agency operations. You will be entrusted with managing client relationships, supporting sales and service processes, and representing the agency with professionalism and confidence. The ideal candidate is an experienced State Farm agency professional who brings a proven track record of independent problem-solving, operational organization, and a commitment to client satisfaction. This is a full-time opportunity for those who excel in leadership and operational management within the insurance field.
Duties & Responsibilities- Oversee all daily office operations to ensure efficiency and professionalism across the agency
- Deliver outstanding service to clients by addressing their insurance needs, answering inquiries, and providing timely follow-up
- Handle sales and service for auto, home, life, and health insurance products, utilizing State Farm systems and processes
- Proactively cross-sell additional insurance products to existing clients, maximizing the value of the agency's book of business
- Drive client retention through relationship management, issue resolution, and consistent communication
- Maintain a clean, organized, and welcoming office environment that reflects the agency’s high standards
- Represent the agency with integrity and professionalism in all client and community interactions
- Identify and resolve operational challenges before they escalate, demonstrating strong problem-solving abilities
- Competitive base salary structure
- Quarterly bonus opportunities tied to performance, cross-selling, and goal achievement
- Performance incentives based on retention and operational success
- Supportive, professional workplace culture focused on autonomy and growth
- Minimum 3 years of experience working in a State Farm agent’s office in both sales and service roles
- Deep familiarity with State Farm agency systems and procedures
- Active licenses in Property & Casualty (P&C), Life, and Health insurance
- Demonstrated ability to work independently, manage office tasks, and prioritize effectively
- Strong communication, organizational, and client service skills
- Positive attitude, attention to detail, and a commitment to problem-solving
- Willingness to work on-site during regular business hours
- Proven State Farm insurance professional with a minimum of 3 years’ agency experience
- Independent, self-motivated, and capable of running office operations without micromanagement
- Comfortable managing both client-facing and back-office responsibilities
- Passionate about delivering exceptional client experiences and building lasting relationships
- Confident in cross-selling and promoting a broad suite of insurance products
- Detail-oriented and organized, with the ability to maintain a clean and efficient office environment
- Committed to integrity, professionalism, and continuous improvement
- This Insurance Agency Office Manager role is not suited for individuals seeking remote or hybrid work arrangements
- Candidates must be comfortable working independently for extended periods
- The position requires active insurance licenses and substantial experience with State Farm agency systems
- The agency values a positive, client-focused culture and rewards performance and accountability
- Working in this area provides the chance to engage with a diverse clientele and contribute to a respected local business
If you are an experienced State Farm professional seeking a leadership opportunity where your expertise, independence, and client dedication will be valued, we encourage you to apply for the Insurance Agency Office Manager position today. Click the apply button to take the next step in your career and join a team committed to operational excellence and client success.