Insurance Customer Service Representative
Location: KELLER, TX
Job Type: fulltime
Company: Aaron Reeves - State Farm Agency
Salary: $31200.0 - $52000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative
Join a dynamic insurance agency as an Insurance Customer Service Representative, where your focus will be on delivering outstanding support to policyholders and assisting with a range of insurance-related inquiries. This is an excellent opportunity for individuals who take pride in helping others, thrive in a team-based office environment, and are eager to develop a career in the insurance sector.
As an Insurance Customer Service Representative, you will play an essential role in ensuring that clients receive timely responses to their questions and requests, while also supporting the agency's daily operations. The position involves engaging with clients to support their insurance needs, managing policy updates, and fostering strong relationships through prompt and professional service. Working within a reputable agency, you will have the chance to contribute to the agency’s mission of providing exceptional customer experiences while growing your own skills and expertise in the insurance industry.
This role is ideal for those with excellent communication skills, a detail-oriented approach, and a genuine interest in supporting customers. While prior insurance experience or licensing is beneficial, candidates with backgrounds in customer service, retail, or administration are encouraged to apply. Full training, professional development opportunities, and a supportive team environment are provided to help you succeed.
Flexible work schedules may be available depending on agency needs and individual performance, offering a balance between professional growth and personal commitments. The agency supports a structured office setting, with opportunities for paid time off (PTO), training, and bonuses based on performance and licensing. If you are organized, dependable, and committed to providing high-quality service, this could be the ideal next step in your career.
Applicants must possess or be willing to obtain the necessary Property & Casualty insurance license. The agency values reliability, teamwork, and a proactive attitude. If you are looking to make a positive impact in a respected insurance agency and build lasting client relationships, we encourage you to apply by clicking the application button below.
Disclosure: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
Insurance Customer Service Representative - Summary- Support policyholders by answering insurance inquiries and processing policy changes
- Provide prompt, courteous, and knowledgeable service
- Maintain accurate customer records and documentation
- Collaborate with agency staff to ensure a seamless customer experience
- Opportunity for professional growth within the insurance industry
- Address policyholder questions regarding coverage, billing, and claims
- Process policy changes and updates efficiently
- Ensure records are up to date and organized for agency compliance
- Deliver friendly and professional customer support in person and by phone
- Assist with daily office functions and administrative tasks as needed
- Competitive hourly compensation based on experience and licensing
- Bonus opportunities based on performance
- Flexible scheduling options aligned with agency needs
- Paid time off (PTO) and vacation where applicable
- Training and professional development resources
- Team-oriented, positive office environment
- Property & Casualty insurance license preferred; willingness to obtain required
- Previous customer service or administrative experience beneficial
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Dependable, professional, and committed to client satisfaction
- Demonstrates a customer-first attitude and enjoys problem-solving
- Adaptable and able to handle multiple tasks efficiently
- Works effectively both independently and as part of a team
- Shows initiative in learning and professional development
- Prior insurance experience is helpful but not required
- Candidates from customer service, retail, or administrative backgrounds encouraged to apply
- This position is based in a supportive agency environment with opportunities for career growth
- Enjoy working in a community-focused area with opportunities to build meaningful client relationships
- Applicants must comply with all legal and licensing requirements
Take the next step in your career as an Insurance Customer Service Representative—click the application button below to apply and join a team dedicated to delivering excellence in insurance customer service.