Insurance Customer Service Representative (Bilingual, Spanish/English)
Location: BONITA SPGS, FL
Job Type: fulltime
Company: Adam Bock - State Farm Agency
Salary: $45760.0 - $54080.0 per year
Category: Customer Service
Job Description Apply Now
Are you seeking a dynamic career opportunity where your bilingual Spanish/English skills and customer service expertise can make a difference? We are actively hiring for the position of Insurance Customer Service Representative (Bilingual, Spanish/English), a vital role within a successful insurance agency. This full-time opportunity is ideal for professionals dedicated to delivering outstanding service and building lasting customer relationships in a fast-paced environment.
As an Insurance Customer Service Representative (Bilingual, Spanish/English), you will be responsible for supporting new and existing policyholders, guiding them through their insurance options, and providing prompt, accurate, and friendly service. The role requires an active Florida 4-40 or 2-20 insurance license and fluency in both Spanish and English. By leveraging your communication skills and industry knowledge, you will play a key part in helping clients understand their coverage and support the growth of the agency.
Enjoy the benefits of working for a reputable independent contractor agent, where you will gain valuable experience and have opportunities for professional growth and advancement. This position is suited for individuals who are self-motivated, detail-oriented, and passionate about delivering value-based customer experiences. If you are ready to take the next step in your insurance career, apply today by clicking the job application button and join a team that values your contributions and commitment to excellence.
Insurance Customer Service Representative (Bilingual, Spanish/English) - Summary- Provide exceptional customer service to insurance clients in both Spanish and English.
- Support agency operations by addressing inquiries, processing policy changes, and educating clients about coverage options.
- Contribute to the agency’s growth through proactive communication and relationship-building.
- Operate in a client-focused environment requiring an active Florida 4-40 or 2-20 insurance license.
- Establish and nurture client relationships, ensuring high satisfaction and retention.
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, policy changes, transfers, claims, and billing.
- Utilize a customer-focused, needs-based approach to educate policyholders on insurance products and services.
- Demonstrate a strong work ethic and daily commitment to success and professionalism.
- Maintain organized records and timely activity reports for agency management.
- Remain current on product updates, industry developments, and continuing education requirements.
- Collaborate with team members to achieve agency goals and deliver a remarkable customer experience.
- Competitive base salary with additional monthly commission opportunities.
- PTO package including vacation and personal/sick days.
- Opportunities to gain valuable industry experience and advance within the agency structure.
- Supportive, growth-oriented work environment focused on professional development.
- Active Florida 4-40 or 2-20 insurance license is required.
- Fluency in both Spanish and English (spoken and written).
- Excellent interpersonal and communication skills.
- Strong organizational abilities and attention to detail.
- Self-motivated with a proactive approach to problem-solving.
- Ability to work collaboratively in a team setting and handle multiple tasks efficiently.
- Proficiency in computer functions and technology relevant to insurance operations.
- Demonstrated commitment to delivering exceptional customer service.
- Bilingual professional (Spanish/English) committed to client satisfaction.
- Licensed insurance representative ready to support agency growth and deliver high-quality service.
- Energetic, detail-oriented, and motivated to succeed in a dynamic, fast-paced environment.
- Strong communicator capable of educating clients and building trust-based relationships.
- Organized, reliable, and eager to develop new skills and advance within the insurance industry.
- This position is with an independent contractor agent affiliated with a leading insurance brand and not directly with the parent insurance company.
- Employment requires successful completion of all applicable licensing and training programs.
- Employees are hired and managed by the independent agent, not the parent insurance company.
- The agency is committed to equal employment opportunities and compliance with all applicable laws and regulations.
- Enjoy the benefits of working in an area known for its vibrant community and diverse client base.
Take the next step in your insurance career—apply now for the Insurance Customer Service Representative (Bilingual, Spanish/English) position by clicking the job application button and join a team dedicated to professional growth and client satisfaction.