IT Support Specialist (Help Desk)
Location: Philadelphia, PA
Job Type: Remote
Company: Viewline Ventures
Salary: $30.00 - $38.50/h
Category: Operations
Job Description Apply Now
IT Support Specialist (Help Desk)
Are you passionate about resolving technical issues and ensuring seamless technology experiences for users? We are seeking an IT Support Specialist (Help Desk) for a contract-to-hire role in a dynamic, remote work environment. This opportunity is ideal for a tech-savvy, organized, and proactive individual who thrives in fast-paced, collaborative settings. As part of our agile team, you will play a critical role in supporting both internal personnel and clients, making technology work efficiently across our growing organization. Our company focuses on innovative solutions within specialized alternative markets, and we are dedicated to building reliable systems and robust operations from the ground up.
As an IT Support Specialist (Help Desk), you will serve as the primary point of contact for all IT-related support requests. Your responsibilities will include device setup, account provisioning, troubleshooting technical issues, and improving IT processes. You will be expected to document solutions meticulously, maintain organized records, and contribute to internal knowledge bases. Your ability to communicate clearly and guide users through resolutions will ensure that both our team and clients experience minimal disruption and maximum productivity.
Working remotely offers flexibility and convenience while allowing you to make a direct impact on a nationally distributed team. The contract-to-hire structure provides long-term growth opportunities and the chance to become an integral part of a company that values initiative, precision, and collaborative problem-solving. If you are adaptable, resourceful, and committed to delivering excellent IT support, we encourage you to apply for the IT Support Specialist (Help Desk) position by clicking the application button.
IT Support Specialist (Help Desk) - Summary- Contract-to-hire opportunity for a remote IT Support Specialist (Help Desk)
- Key support role for internal and client-facing technology needs
- Opportunity to work in a fast-growing, innovative organization
- Collaborative, process-driven team environment
- Set up, configure, and maintain devices such as phones and laptops for team members and clients
- Provision and manage user accounts, ensuring secure and efficient access for all users
- Troubleshoot hardware, software, connectivity, and credential issues, providing clear guidance to users
- Coordinate onboarding and offboarding processes to ensure smooth access transitions
- Maintain detailed records of recurring issues, resolutions, and system changes for future reference
- Contribute to IT documentation, playbooks, and process improvements to enhance workflows
- Collaborate with other team members to resolve complex technical challenges and support business operations
- Competitive hourly pay structure, with potential for long-term advancement upon successful contract completion
- Structured workflows, standardized documentation practices, and clearly defined responsibilities
- Direct impact on the reliability and scalability of a rapidly expanding company
- Engaging, collaborative work environment that values precision and initiative
- Prior experience in IT support, help desk, or technical troubleshooting roles
- Strong organizational skills and attention to detail in documentation and follow-up
- Proficiency with device setup, user account management, and cloud-based systems (such as Google Workspace and Windows environments)
- Ability to guide users of varying technical skill levels through troubleshooting and solutions
- Comfort with occasional local travel for on-site technical support, as needed
- Tech-savvy and reliable, with a holistic understanding of system integration and optimization
- Exceptional communication skills, able to explain technical solutions in a user-friendly manner
- Highly organized, methodical, and able to resolve issues completely and efficiently
- Adaptable to fast-paced environments and shifting priorities
- Resourceful problem-solver with experience supporting small teams or startups
- Exposure to both internal and client-facing IT support environments is a plus
- Familiarity with IT documentation practices and process-building highly valued
- Long-term growth and advancement opportunities for high-performing team members
- Remote work offers flexibility and the chance to work with a diverse, distributed team
- Positive mention: Working remotely from anywhere in the USA provides flexibility and access to a broad community of talented professionals
If you are ready to take your IT support career to the next level and make a meaningful impact in a growing company, apply now for the IT Support Specialist (Help Desk) position by clicking the job application button.