IT Support Specialist (IT Support Technician, IT Help Desk)
Location: Fort Worth, TX
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IT Support Specialist (IT Support Technician, IT Help Desk)
Are you passionate about technology and helping others solve their technical challenges? We are seeking a dedicated IT Support Specialist to join our dynamic IT team. As an integral part of the organization, you will play a key role in delivering exceptional support to end-users, ensuring seamless operation of vital IT systems and contributing to a collaborative, service-oriented workplace. This full-time opportunity is ideal for individuals with experience in IT field support who are eager to make a positive impact in a government or public safety environment. If you are looking for a rewarding position with a growing organization, we encourage you to apply by clicking the application button today!
IT Support Specialist (IT Support Technician, IT Help Desk) - SummaryThe IT Support Specialist is responsible for providing comprehensive technical assistance to end-users, both remotely and on-site. This role encompasses troubleshooting hardware and software issues, setting up new equipment, maintaining IT assets, and ensuring the smooth operation of desktops, laptops, printers, and peripherals. The specialist documents technical procedures and resolutions, manages service tickets via IT service management tools, and supports the deployment and upgrade of technology within the organization. With a focus on customer service and technical excellence, this position is critical to maintaining high standards of IT support and user satisfaction.
Duties & Responsibilities- Provide prompt, professional on-site and remote technical support to end-users for desktops, laptops, printers, and peripheral devices.
- Troubleshoot and resolve a variety of hardware and software issues, including those related to operating systems, productivity suites, and specialized applications.
- Assist users with software installations, updates, and basic training as needed to ensure optimal use of technology resources.
- Set up and configure new computers and IT equipment at user locations, ensuring proper installation and connectivity.
- Replace or upgrade hardware components, including memory, hard drives, and other critical parts as required.
- Utilize IT service management (ITSM) tools to log, track, and update service requests and incident tickets efficiently.
- Document all technical resolutions, standard operating procedures, and asset changes to maintain accurate records and facilitate knowledge sharing.
- Travel within facilities or to nearby locations as necessary to provide hands-on support and equipment deployment.
- Collaborate with team members and other departments to resolve complex technical issues and improve IT processes.
- Competitive compensation package aligned with industry standards for IT support roles.
- Comprehensive benefits including medical, dental, vision, and life insurance coverage.
- Employee Stock Ownership Program, offering a stake in the company's success.
- Access to additional perks such as wellness programs and professional development opportunities.
- Opportunity to work within a team-oriented culture that values collaboration and continuous improvement.
- Recognition as part of an award-winning organization with a strong reputation in staffing excellence.
- Minimum of 3 years of experience in IT field support, technical support, or a related role.
- Demonstrated hands-on experience with Locution or similar public safety technology platforms.
- Experience working within government or public safety environments is highly preferred.
- Basic IT certifications such as CompTIA A+, Network+, or equivalent are preferred and will be considered a strong asset.
- Excellent troubleshooting skills and a customer-focused approach to resolving technical issues.
- Proficiency in the use of ITSM platforms for ticket management and documentation.
- Ability to travel within facilities and to nearby locations as required for technical support tasks.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- A resourceful and proactive IT professional with a strong background in field support and user assistance.
- Possesses a high level of technical aptitude and adaptability to rapidly changing technologies.
- Demonstrates a positive, service-oriented attitude and excels in team-based environments.
- Has a genuine interest in supporting mission-critical operations and contributing to public safety initiatives.
- Values continuous learning and seeks opportunities to expand technical skills and knowledge.
- The organization offers a supportive work culture, dedicated engagement management, and opportunities for career progression.
- Long-established reputation in the industry, with over 25 years of experience and recognition for staffing excellence.
- Located in a vibrant region, offering potential for professional networking and community engagement.
- Committed to diversity, inclusion, and compliance with all applicable employment laws and regulations.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to advance your IT support career and make a difference in a thriving organization, click the application button now to apply for the IT Support Specialist position.