IT Support Technician
Location: Rochester, MN
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Technician position offers an excellent opportunity for dedicated technology professionals to expand their expertise within a dynamic, growth-oriented environment. As an IT Support Technician, you will be at the forefront of providing essential technical support and workstation management services, ensuring seamless hardware and software operations across the organization. This full-time role is designed for individuals who are passionate about troubleshooting, customer service, and collaborating within a team to deliver outstanding IT solutions. If you thrive in fast-paced environments and enjoy solving technical challenges, we encourage you to apply today by clicking the job application button.
As an IT Support Technician, you will collaborate with a variety of support services to maintain optimal equipment and technical operations for end users. Close partnership with Workstation Support Services will be key, as you assist in managing hardware and software procurement, configuration, and installation. You will serve as a technical liaison in the field, providing on-site support and leveraging your technical expertise to ensure all workstation needs are met efficiently and securely. Maintaining confidentiality and adhering to organizational standards for excellent customer service are essential components of this role. In addition, you will utilize ticket tracking software to document all support operations, manage workloads, and contribute to continuous improvement initiatives within the IT support function.
This IT Support Technician position requires a high level of organization, attention to detail, and the ability to communicate effectively both in writing and verbally. Candidates should possess a solid understanding of computer-related terminology and demonstrate the ability to evaluate user requests and deliver appropriate IT solutions. The role also requires physical capability, including lifting up to seventy-five pounds, distinguishing colors for wiring and component work, and performing tasks that involve bending, stooping, and kneeling as part of workstation setup and maintenance.
Working as an IT Support Technician offers a comprehensive benefits package, including medical, dental, vision, and life insurance options. The organization values a collaborative, team-oriented culture and provides opportunities for career growth and professional development. Additional perks include access to an Employee Stock Ownership Program and recognition for staffing excellence, as demonstrated by multiple years of industry awards. Employees are encouraged to take ownership of their professional journey while contributing to a culture that values teamwork, innovation, and technical excellence.
Located in Rochester, Minnesota, this position provides the opportunity to join a respected organization with a significant presence in the region. The city offers a welcoming community and a vibrant work environment, making it a great place to build your career in IT support. The shift for this IT Support Technician role is 3pm to 11:30pm, allowing for flexibility and work-life balance. If you are ready to take the next step in your IT career and become an integral part of a winning team, apply now by clicking the job application button on this page.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
IT Support Technician - Summary- Provide technical assistance and workstation support for hardware and software systems
- Collaborate with support services to ensure effective IT operations
- Deliver high-quality customer service and maintain confidentiality
- Utilize ticket tracking systems to document and manage workload
- Work a 3pm – 11:30pm shift in a dynamic, team-oriented environment
- Manage and coordinate hardware and software orders, configuration, and installation
- Serve as an on-site technical liaison, providing support and expertise to end users
- Document all technical operations and customer interactions using ticketing software
- Ensure all workstation installations meet organizational standards for security and efficiency
- Work collaboratively with team members to resolve complex IT issues
- Maintain strict confidentiality and deliver exceptional customer service
- Perform physical tasks associated with equipment setup, including lifting, bending, and kneeling
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee Stock Ownership Program
- Opportunities for professional development and career growth
- Recognition for staffing excellence and team-oriented culture
- High School Diploma required
- Valid driver's license
- Minimum two years of relevant IT support experience
- Strong organizational, written, and verbal communication skills
- Knowledge of computer-related terminology and IT solution evaluation
- Ability to lift up to seventy-five pounds and perform physical tasks as needed
- Capability to distinguish colors for technical work
- Technologically savvy and eager to learn new systems
- Strong problem-solving skills and attention to detail
- Excellent interpersonal and customer service abilities
- Adaptable to changing priorities in a fast-paced environment
- Committed to upholding confidentiality and organizational standards
- Role is based in Rochester, Minnesota, offering a vibrant work setting
- Full-time, shift-based position (3pm – 11:30pm)
- Inclusive workplace committed to equal opportunity employment practices
- Application process encourages candidates to apply via the job application button on this page