Licensed Insurance Customer Service Representative
Location: CARROLLTON, TX
Job Type: fulltime
Company: David Daniel - State Farm Agency
Salary: $50000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
Are you passionate about customer service and looking to leverage your State Farm agency experience in a dynamic, client-focused environment? Join our team as a Licensed Insurance Customer Service Representative and become an integral part of a respected insurance agency dedicated to providing exceptional service and support. This full-time, in-office position is based in Carrollton, TX, and offers the opportunity to work closely with experienced insurance professionals while advancing your career in the insurance industry.
Our agency has been a trusted presence in the Carrollton community since 1983, delivering insurance and financial services to families and businesses across North Texas. Our mission is rooted in delivering remarkable customer service and genuine care for every client interaction. As a Licensed Insurance Customer Service Representative, you will be the first point of contact for clients and play a vital role in ensuring they receive accurate, timely, and friendly assistance for all their insurance needs. This is an ideal opportunity for individuals who take pride in helping others, possess strong communication skills, and want to build a long-term career in a supportive and team-oriented setting.
Carrollton, TX, is known for its vibrant business community and high quality of life, making it an excellent place to grow your professional skills and establish valuable connections in the insurance field. If you are driven by a desire to help people, solve problems, and contribute to a collaborative work environment, this role could be the perfect next step in your career journey.
Licensed Insurance Customer Service Representative - SummaryAs a Licensed Insurance Customer Service Representative, you will provide comprehensive support to clients regarding policy changes, billing inquiries, claims, and general insurance questions. You will ensure clients receive thorough information about insurance products and services, process policy applications and renewals, and maintain accurate records of customer interactions. This role is essential in supporting our agency's mission to deliver remarkable service and build lasting relationships with our clients.
Duties & Responsibilities- Serve as the first point of contact for clients in person, over the phone, and via email, delivering friendly and professional customer service at every interaction.
- Process policy updates, renewals, and billing inquiries with accuracy and attention to detail.
- Assist customers with policy applications, changes, and renewals, ensuring timely and clear communication throughout the process.
- Provide clients with information about insurance products and services, helping them make informed decisions about their coverage needs.
- Respond to customer inquiries promptly, resolving issues and escalating complex matters as needed.
- Maintain accurate and up-to-date records of all client interactions, transactions, and communications.
- Support the agency team in achieving sales and service goals while upholding the highest standards of professionalism and compliance.
- Competitive base salary commensurate with experience and ability.
- Uncapped performance-based bonus opportunities.
- Simplified Employee Pension Plan (SEP) for retirement savings.
- Comprehensive health and dental insurance coverage.
- Paid vacation and sick days for work-life balance and well-being.
- Relocation bonus available for qualifying candidates.
- Ongoing training and development opportunities to support your career growth.
- Assistance with obtaining and maintaining required insurance licenses, with all associated costs covered by the agency.
- Active Property and Casualty Insurance license required.
- Prior experience working in a State Farm agency is essential for success in this role.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds.
- Strong attention to detail, organizational abilities, and capacity to multitask in a fast-paced environment.
- Previous customer service or office experience is preferred.
- Bilingual skills in English and Spanish are helpful but not required.
- Ability to work full-time in the agency office in Carrollton, TX.
- Enthusiastic about providing outstanding customer service and solving client problems efficiently.
- Motivated to contribute to a collaborative, team-oriented agency environment.
- Driven to learn, grow, and pursue new career opportunities within the insurance industry.
- Comfortable working with technology and maintaining detailed records of client interactions.
- Shows empathy, patience, and professionalism in every client interaction.
- Seeks a stable and respected workplace with opportunities for advancement and professional development.
- Our agency values diversity, inclusion, and equal opportunity in the workplace.
- This full-time, in-office position is ideal for candidates who can commute to Carrollton, TX.
- Comprehensive onboarding and ongoing training are provided to support your success.
- Our team is dedicated to maintaining a positive work environment that encourages personal and professional growth.
- We encourage all qualified candidates who meet the requirements to apply today by clicking the job application button and take the next step toward a rewarding career as a Licensed Insurance Customer Service Representative.