Licensed Insurance Customer Service Representative
Location: REYNOLDSBURG, OH
Job Type: fulltime
Company: Courtney Reed - State Farm Agency
Salary: $50000.0 - $90000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
If you are an experienced and licensed insurance professional seeking a dynamic opportunity to advance your career, this role as a Licensed Insurance Customer Service Representative may be the perfect fit for you. As part of a reputable insurance agency, you will play a pivotal role in delivering exceptional customer service and supporting the needs of valued clients. This full-time position offers the chance to leverage your property and casualty as well as life and health insurance licensing in a collaborative, growth-oriented environment.
Working as a Licensed Insurance Customer Service Representative, you will be responsible for providing high-quality service through meaningful customer interactions and effective communication. The position requires dedication to accuracy, a strong work ethic, and a commitment to ongoing learning. You will serve as a key point of contact for insurance policyholders, addressing inquiries, processing policy changes, and guiding customers through the complexities of insurance products and services. Your ability to educate clients, build relationships, and resolve issues proactively will help drive both client satisfaction and business growth.
This opportunity is ideal for a detail-oriented individual who thrives in a team setting and is motivated by helping others. The agency supports professional development and values team members who are proactive problem solvers, effective multitaskers, and dedicated to upholding high standards of customer care. As a Licensed Insurance Customer Service Representative, you will benefit from competitive compensation, opportunities for advancement, and a supportive workplace culture that encourages continuous professional growth.
Located in Reynoldsburg, OH, the agency offers the advantages of working in a vibrant community with access to a range of local amenities. The full-time position is based in-office, allowing for strong team collaboration and ongoing support from colleagues and leadership. If you are ready to make an impact in the insurance industry and contribute to a customer-focused organization, we invite you to apply by clicking the job application button below.
Licensed Insurance Customer Service Representative - Summary- Full-time, in-office position with a leading insurance agency
- Key role focused on delivering exceptional customer service to insurance policyholders
- Opportunity for professional growth and advancement
- Competitive compensation structure including salary, bonus, and commission potential
- Located in Reynoldsburg, OH, within a supportive and collaborative team environment
- Establish and nurture positive relationships with customers, providing ongoing support and follow-up as needed
- Respond promptly and accurately to customer inquiries regarding insurance products, eligibility, coverage options, policy changes, claims, and billing issues
- Utilize a customer-focused, needs-based review process to educate clients about available insurance options
- Facilitate policy updates, transfers, and claim submissions with attention to detail
- Demonstrate a strong commitment to customer satisfaction and agency success on a daily basis
- Maintain organizational standards by ensuring timely and thorough reporting of activities to agency leadership
- Remain current on insurance product changes, technical developments, and required continuing education
- Contribute to a positive team environment by collaborating with colleagues and sharing best practices
- Competitive base salary with additional bonus and commission opportunities
- PTO including vacation and personal/sick days
- Valuable industry experience and skills development
- Potential for career growth and advancement within the agency
- Active Property & Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Strong interpersonal, verbal, and written communication skills
- Customer service orientation with the ability to resolve issues and educate clients
- Detail-oriented, organized, and self-motivated
- Ability to work effectively both independently and as part of a team
- Proficiency with computers and insurance-related software
- Commitment to ongoing professional development and product knowledge
- Licensed insurance professional with expertise in property, casualty, life, and health insurance
- Excellent communicator who can build rapport and trust with clients
- Proactive, resourceful, and able to manage multiple tasks efficiently
- Demonstrates high attention to detail and accuracy in all work
- Thrives in a collaborative team setting and values continuous learning
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees of State Farm agents must complete any applicable licensing requirements and training programs
- State Farm agents are independent contractors who hire their own employees
- Employees are not employees of State Farm Insurance Companies
- We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels
If you are motivated to succeed as a Licensed Insurance Customer Service Representative and can envision yourself in this impactful role, please take the next step in your career journey by clicking the job application button to submit your application. We look forward to connecting with you during the interview process.