Licensed Insurance Customer Service Representative
Location: ALBUQUERQUE, NM
Job Type: fulltime
Company: Phil Pettit - State Farm Agency
Salary: $40000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a licensed insurance professional ready to make a meaningful impact in the insurance industry? We are searching for a Licensed Insurance Customer Service Representative with an active Property and Casualty license to join a dynamic and supportive agency team. As a vital member of the insurance agency, you will play an essential role in delivering exceptional customer experiences, supporting clients with their insurance needs, and contributing to agency growth. This is a full-time, in-office opportunity located in Albuquerque, NM, ideal for individuals who are proactive, customer-focused, and dedicated to delivering excellence every day.
As a Licensed Insurance Customer Service Representative, you will interact daily with clients, addressing their questions and concerns regarding insurance policies, coverage options, and claims. Your professionalism and attention to detail will help ensure that each customer receives accurate information and prompt service, reinforcing the agency’s reputation for trustworthiness and reliability. The agency values energetic team players who are eager to grow, develop new skills, and advance within the organization.
Working in Albuquerque, NM offers a vibrant and diverse community, providing a positive setting for professional growth and networking. The agency’s collaborative environment fosters open communication and continuous learning, making it a great place to build your insurance career. Whether you are bilingual or possess strong communication skills, your ability to connect with clients and help them navigate insurance options will be highly valued.
As a Licensed Insurance Customer Service Representative, you will have the chance to work closely with experienced insurance agents, gaining valuable insights into industry best practices and compliance. Your day-to-day responsibilities will include establishing and maintaining client relationships, responding to inquiries about insurance products, processing policy changes, and supporting claim submissions. By providing needs-based recommendations, you will assist customers in making informed decisions about their insurance coverage, all while maintaining a strong commitment to customer satisfaction and agency success.
The agency offers a competitive compensation package, including salary plus bonus opportunities, paid time off for vacation and personal days, and a retirement plan. The standard Monday to Friday schedule from 8:30 a.m. to 5:00 p.m. with a lunch hour ensures a healthy work-life balance. Employees receive ongoing support, professional development, and opportunities for advancement within the agency, helping you achieve your full potential as a Licensed Insurance Customer Service Representative.
To be considered for this position, candidates must be able to obtain or already hold a Property and Casualty license and preferably a Life and Health license. Excellent interpersonal and organizational skills, attention to detail, and the ability to work within a team are essential. Bilingual English/Spanish skills are helpful but not required. Candidates must be self-motivated, proactive in problem-solving, and dedicated to providing timely, thorough activity reports and staying current in product and licensing changes.
If you are a detail-oriented, customer-focused professional eager to advance your career as a Licensed Insurance Customer Service Representative, we encourage you to apply today by clicking the job application button. Join a reputable agency committed to delivering outstanding insurance solutions and supporting your growth every step of the way.
Licensed Insurance Customer Service Representative - Summary- Full-time, in-office insurance customer service role
- Support clients with policy inquiries, claims, and coverage options
- Contribute to agency growth through excellent customer experiences
- Work in a collaborative, professional agency environment
- Establish and maintain customer relationships
- Respond to customer inquiries about insurance policies, coverage, and claims
- Process policy changes, transfers, and billing clarifications
- Educate clients using a needs-based approach
- Provide accurate, friendly, and prompt service at all times
- Maintain strong work ethic and commitment to daily success
- Offer timely and thorough activity reporting to the agent
- Stay current on licensing, product changes, and technical developments
- Competitive salary plus bonus opportunities
- Paid time off for vacation, personal, and sick days
- Retirement plan
- Valuable experience and career growth potential
- Standard Monday to Friday schedule with lunch hour
- Active or eligible Property & Casualty insurance license required
- Life and Health insurance license preferred or must be able to obtain
- Excellent interpersonal, written, verbal, and listening skills
- Organizational skills and ability to multi-task
- Self-motivated, proactive, detail-oriented
- Pride in accuracy and timely work completion
- Ability to work collaboratively within a team
- Bilingual English/Spanish skills beneficial but not mandatory
- Customer-focused with a passion for helping others
- Adaptable and eager to learn new processes and skills
- Committed to personal and professional development
- Demonstrates reliability and a strong work ethic
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees must successfully complete applicable licensing requirements and training programs
- State Farm agents are independent contractors who hire their own employees
- Employees of State Farm agents are not employees of State Farm
- We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels
If you are ready to take the next step in your insurance career as a Licensed Insurance Customer Service Representative, apply today by clicking the job application button and join a team dedicated to your success!