Licensed Insurance Customer Service Representative
Location: ALBUQUERQUE, NM
Job Type: fulltime
Company: Lanell Anderson - State Farm Agency
Salary: $40000.0 - $54000.0 per year
Category: Customer Service
Job Description Apply Now
Are you seeking a rewarding role in the insurance industry where you can utilize your customer service skills and make a positive impact on clients’ lives? As a Licensed Insurance Customer Service Representative, you will play a critical role in supporting clients with their property and casualty insurance needs. This full-time opportunity offers you a dynamic and engaging work environment within a reputable insurance agency. By providing exemplary service, you’ll help clients navigate their insurance options, answer policy inquiries, and contribute to the agency’s ongoing success. The position of Licensed Insurance Customer Service Representative is an excellent entry point for those interested in building a long-term career in insurance services.
Working as a Licensed Insurance Customer Service Representative in Albuquerque, NM, you will have the chance to develop your skills in client relationship management, claims support, and policy servicing. This role is ideal for individuals who thrive in fast-paced settings and enjoy helping customers find solutions that fit their needs. You’ll be part of a collaborative team environment where attention to detail, dependability, and high ethical standards are valued. If you are passionate about helping others, excel in communication, and are ready to take the next step in your insurance career, we encourage you to apply for this opportunity by clicking the application button.
Licensed Insurance Customer Service Representative - Summary- Serve as the primary point of contact for clients seeking assistance with property and casualty insurance policies.
- Utilize your insurance license and customer service expertise to address client questions and concerns.
- Work within a supportive agency environment focused on delivering quality service and building lasting client relationships.
- Opportunity for professional growth and advancement within the insurance industry.
- Establish and nurture client relationships by promptly responding to inquiries, addressing policy or billing questions, and following up as needed to ensure satisfaction.
- Provide accurate, friendly, and timely support for claims submissions and policy servicing, ensuring clients receive the guidance they need throughout their insurance journey.
- Demonstrate a strong commitment to success by maintaining a positive work ethic, consistently striving to exceed client expectations, and supporting agency goals.
- Schedule and secure appointments with prospective and current clients, including generating leads through outbound efforts.
- Support agency operations through effective multitasking, organization, and attention to detail in all aspects of daily work.
- Uphold the agency’s reputation for trustworthiness, ethical conduct, and reliability in every client interaction.
- Competitive base salary ranging from $19.00 to $26.00 per hour, based on experience and qualifications.
- Comprehensive health, dental, and vision insurance coverage to support your well-being.
- Flexible scheduling options to promote work-life balance.
- Paid time off available for personal days and holidays.
- Outstanding professional development opportunities, including preparation for those aspiring to become an agency owner in the future.
- Active Property & Casualty license is required (or willingness to obtain within 30 days of hire).
- 1-2 years of prior insurance service experience is preferred, but not mandatory.
- Strong belief in the value of insurance and financial products in clients’ lives.
- Demonstrated track record of trustworthiness, dependability, and ethical behavior.
- Exceptional communication skills, including written, verbal, and listening abilities.
- Ability to open doors and secure appointments from a cold start, showing initiative and resilience.
- Detail-oriented approach and effective multitasking skills.
- Genuine interest in working with customers and helping them meet their insurance needs.
- Motivated, self-starting professional who thrives in a fast-paced, client-focused environment.
- Strong interpersonal abilities and a passion for helping others.
- Consistently ethical, dependable, and committed to delivering high-quality service.
- Eager to learn and grow within the insurance field, with aspirations for career advancement.
- This role provides a supportive path for those interested in pursuing a long-term insurance career.
- Working in Albuquerque, NM offers a vibrant community and access to a diverse client base.
- The agency is committed to creating an inclusive environment and is an Equal Opportunity Employer.
- No phone calls or emails are required for application—please use the job application button to apply and take the next step toward a rewarding career as a Licensed Insurance Customer Service Representative.