Licensed Insurance Customer Service Representative (P&C, Life & Health)
Location: GRAND RAPIDS, MI
Job Type: fulltime
Company: Chad Kerr - State Farm Agency
Salary: $45000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative (P&C, Life & Health) is a key member of a State Farm agency team, responsible for providing exceptional service and support to clients in the insurance industry. This full-time opportunity is designed for individuals who are licensed professionals with a passion for helping people protect what matters most. Working in a dynamic and collaborative environment, the Licensed Insurance Customer Service Representative (P&C, Life & Health) will engage with clients using a consultative approach, ensuring their insurance needs are met with accuracy and care. The role is based in Grand Rapids, MI, providing the chance to work in a thriving community known for its professional opportunities and welcoming atmosphere.
As a Licensed Insurance Customer Service Representative (P&C, Life & Health), you will play a pivotal role in building customer relationships and ensuring a remarkable customer experience at every touchpoint. This role requires a proactive and detail-oriented approach, focusing on value-driven conversations to help clients understand their insurance options. Your commitment to delivering prompt, accurate, and friendly service will directly contribute to the agency’s reputation and ongoing success. The position offers a blend of customer service, sales support, and administrative responsibilities, providing valuable exposure to the insurance industry and opportunities for professional growth.
If you are a motivated, licensed professional eager to advance your career in insurance, we encourage you to apply online for the Licensed Insurance Customer Service Representative (P&C, Life & Health) position today. Join a team that values your expertise and invests in your development, while enjoying the benefits of working in Grand Rapids, MI.
Licensed Insurance Customer Service Representative (P&C, Life & Health) - Summary- Serve as a primary point of contact for clients seeking insurance information and support.
- Utilize active Property & Casualty and Life & Health licenses to guide customers through insurance options.
- Work in a collaborative, in-office environment in Grand Rapids, MI.
- Deliver value-based service and maintain high standards of professionalism and accuracy.
- Establish and maintain strong relationships with clients through effective communication and follow-up.
- Provide prompt and accurate responses to client inquiries both in person and via telephone or digital communication platforms.
- Utilize a customer-focused, needs-based review process to educate clients about insurance products and coverage options.
- Assist customers with policy changes, billing inquiries, and claims processes, ensuring a seamless experience throughout.
- Maintain thorough and up-to-date records of client interactions and policy details in the agency management system.
- Collaborate with agency team members to achieve office goals and support overall business growth.
- Demonstrate a commitment to excellence by adhering to all regulatory and company standards for compliance and customer service.
- Remain current on product knowledge, licensing requirements, and industry developments through ongoing training and education.
- Proactively identify opportunities to cross-sell and upsell insurance products that meet client needs.
- Prepare and submit timely activity reports and performance updates to the agency owner as needed.
- Competitive base pay with commission and bonus opportunities based on performance.
- PTO including vacation and personal/sick days.
- Access to valuable hands-on experience in the insurance industry.
- Growth potential and opportunities for advancement within the agency.
- Active Property & Casualty license required.
- Active Life and Health license preferred.
- Previous experience with State Farm or another insurance provider is preferred but not required.
- Excellent interpersonal, written, verbal, and listening skills.
- Strong organizational abilities and attention to detail.
- Self-motivated and proactive in problem solving.
- Ability to work effectively both independently and as part of a team.
- Demonstrated commitment to customer service excellence.
- Ability to learn and utilize agency computer functions and tools.
- Pride in getting work done accurately and on time.
- Multi-tasking capability in a fast-paced office environment.
- Willingness to keep up with product changes, licensing, and ongoing continuing education.
- Licensed in Property & Casualty (P&C) and preferably Life & Health insurance.
- Strong communicator with a client-first mindset.
- Organized, detail-oriented, and capable of balancing multiple priorities.
- Demonstrates a collaborative spirit and adaptability to changing client needs.
- Driven to achieve results and support team success.
- Interested in long-term career growth within the insurance industry.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
- Grand Rapids, MI offers a vibrant professional environment for those pursuing a career in insurance.
- Apply today by clicking the job application button and take the next step in your insurance career as a Licensed Insurance Customer Service Representative (P&C, Life & Health).