NICE CXone Studio Developer
Location: Franklin,
Job Type: Contract
Company: IDR
Category: Development and Architecture
Job Description Apply Now
The NICE CXone Studio Developer plays a pivotal role in supporting contact center technology initiatives by leveraging advanced scripting and workflow design within the NICE CXone environment. This position is ideal for professionals with in-depth studio scripting expertise who are eager to work on large-scale migration projects and optimize customer experience through seamless call routing and innovative contact center solutions. As a NICE CXone Studio Developer, you will join a team dedicated to delivering high-performance, unified contact center platforms, collaborating closely with stakeholders to ensure an efficient and scalable environment. Those seeking an opportunity to impact major migration efforts and bring together multiple NICE CXone environments into a single unified platform will find this role both challenging and rewarding. Join a leading organization known for its commitment to employee success, competitive benefits, and industry leadership. If you are passionate about contact center technologies and have a strong foundation in NICE CXone Studio scripting, this role offers an excellent opportunity to advance your career and contribute to best-in-class customer interactions.
NICE CXone Studio Developer - Summary- The NICE CXone Studio Developer is responsible for designing, developing, testing, and optimizing scripts within the NICE CXone Studio platform to enhance contact center operations and support migration projects.
- This role focuses on unifying multiple NICE CXone environments, ensuring seamless customer interactions, and refining call routing logic across the organization.
- Collaboration with cross-functional stakeholders is essential to deliver efficient, scalable, and high-quality contact center solutions.
- Design, develop, and test NICE CXone Studio scripts to support business requirements and contact center workflows.
- Optimize call routing logic to ensure seamless customer experiences and effective communication channels.
- Lead troubleshooting efforts to identify and resolve issues related to call routing and workflow logic during migration projects.
- Support the consolidation of multiple NICE CXone contact center environments into a single, unified platform.
- Collaborate with stakeholders, including business analysts, project managers, and IT specialists, to understand requirements and deliver solutions that align with organizational goals.
- Document processes, script changes, and workflow optimizations to ensure knowledge sharing and operational continuity.
- Stay updated on the latest NICE CXone features and best practices to drive continuous improvement within the contact center environment.
- Competitive compensation package tailored to experience and expertise.
- Comprehensive benefits including medical, dental, vision, and life insurance coverage.
- Employee Stock Ownership Program, providing long-term value and engagement.
- Access to a dedicated Engagement Manager committed to your professional growth and success.
- Opportunity to join an award-winning organization recognized for industry leadership and employee satisfaction.
- 5+ years of experience in contact center technology, with a focus on NICE CXone Studio scripting and workflow optimization (7+ years preferred).
- Advanced proficiency in developing, testing, and optimizing NICE CXone Studio call routing scripts.
- Proven track record of designing and implementing CXone solutions for contact center environments.
- Expert experience in Conversational AI solutions integrated with NICE CXone.
- Strong problem-solving skills, with the ability to troubleshoot complex call flow issues and drive resolution during migrations.
- Excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
- Detail-oriented approach and ability to document workflow changes and technical solutions.
- Demonstrates deep expertise in NICE CXone Studio scripting and call routing logic.
- Has significant experience in contact center migration and unification projects.
- Possesses a strong background in optimizing customer experience and operational efficiency through technology.
- Is proactive, solutions-oriented, and thrives in collaborative environments.
- Has a passion for continuous learning and staying current with evolving contact center technologies.
- Join a dedicated team with over 25 years of industry experience, committed to delivering excellence in contact center transformation.
- The organization has been recognized as a Best of Staffing® Client and Talent Award winner for twelve consecutive years, reflecting a strong commitment to employee and client satisfaction.
- This role is suited for those seeking to make a significant impact on the future of contact center operations in a remote work environment.
- Take the next step in your career by applying now—click the application button to get started and become part of this innovative team.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.