Order Management Specialist
Location: Suwanee, GA
Job Type: Contract To Hire
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
If you are seeking a rewarding opportunity to utilize your strong organizational and customer service skills, consider joining our team as an Order Management Specialist. In this full-time role, you will play an essential part in facilitating seamless order processing and ensuring high levels of customer satisfaction within a dynamic and collaborative environment. This position offers the chance to work for an industry-leading organization, where you can contribute meaningfully to operational excellence and build a rewarding career.
As an Order Management Specialist, you will serve as the primary point of contact for customers regarding parts, equipment, and order inquiries. Your responsibilities will include analyzing technical documentation to provide accurate information about product compatibility, availability, pricing, and order status. You will also be responsible for resolving shipment and billing issues, processing returns, and ensuring that orders are expedited to meet customer delivery requirements. You will collaborate closely with warehouse and logistics teams to monitor and route orders appropriately.
This role requires you to handle multiple tasks efficiently, particularly in high-volume, fast-paced settings, while maintaining a professional demeanor in all customer interactions. Whether responding to phone or email requests, you will ensure that each customer receives high-quality service and care. Additionally, you will attend ongoing training sessions to stay up-to-date on product offerings and company procedures, equipping yourself to answer questions quickly and accurately.
The Order Management Specialist position is ideally suited for individuals with a bachelor's degree and a preference for candidates holding professional certifications. Strong oral and written communication skills, advanced planning and problem-solving abilities, and proficiency in Microsoft Excel are highly valued for success in this role. Your ability to tactfully manage stressful or confrontational situations with customers is essential, as is your commitment to delivering outstanding customer service at every interaction.
Working as an Order Management Specialist offers more than just a job—it provides a pathway to career growth within a respected organization that has over 20 years of industry experience and a reputation for excellence. Employees benefit from a competitive compensation package, comprehensive health benefits including medical, dental, and vision insurance, as well as the opportunity to participate in an Employee Stock Ownership Program. Our team-oriented culture fosters close collaboration and mutual support, helping you develop professionally while making a tangible impact on the company’s success.
Our company takes pride in fostering an inclusive, supportive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to complying with all applicable laws and regulations concerning equal employment opportunity and civil rights.
If you are ready to take the next step in your career as an Order Management Specialist, we encourage you to apply today by clicking the job application button. Join a team that values your expertise and dedication, and start making a difference from day one.
Order Management Specialist - Summary- Full-time position focused on end-to-end order management and customer support
- Integral role in ensuring customer satisfaction through precise order handling and issue resolution
- Opportunities for professional growth within a collaborative and supportive environment
- Analyze technical manuals and wiring schematics to address customer inquiries about parts and equipment compatibility
- Respond to customer questions regarding product availability, pricing, order status, and freight charges
- Handle multiple tasks in a high-volume, high-pressure environment while maintaining professionalism
- Make informed decisions regarding product returns and issue Return Goods Authorizations (RGA) when appropriate
- Resolve shipment errors, damaged freight, and billing discrepancies, issuing credits as necessary
- Monitor and expedite open orders, collaborating with warehouse and logistics teams to ensure timely delivery
- Provide prompt, courteous, and accurate responses to customer phone and email inquiries
- Attend training classes to maintain up-to-date knowledge of products and programs
- Competitive compensation package
- Comprehensive benefits including medical, dental, and vision insurance
- Employee Stock Ownership Program
- Opportunities for advancement in an industry-leading organization
- Supportive, team-oriented culture
- Dedicated engagement management and clear pathways for success
- Bachelor’s degree required; professional certification preferred
- Strong oral and written communication skills
- Proven planning, problem-solving, and business logic abilities
- Microsoft Excel experience preferred
- Ability to handle high-pressure situations and maintain professionalism
- Detail-oriented and organized with a customer-focused mindset
- Adept at handling challenging interactions with tact and professionalism
- Technically proficient and able to quickly learn new systems and product information
- Thrives in a fast-paced, multi-tasking environment
- Collaborative team player eager to contribute to organizational goals
- Applicants must be authorized to work in the US without sponsorship; the company is unable to sponsor or transfer visas for this position
- Onsite work is required; candidates must be local to the area
- The company has over 20 years of industry experience and is recognized for outstanding service and employee support
- Equal Employment Opportunity (EEO) policy strictly enforced
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.