ServiceNow CMDB Administrator
Location: Atlanta, GA
Job Type: Contract To Hire
Company: IDR
Category: Databases
Job Description Apply Now
The role of ServiceNow CMDB Administrator is integral to the effective management and governance of Configuration Management Database (CMDB) data within ServiceNow environments. In this fully remote position, you will play a key part in maintaining the health, accuracy, and integrity of critical IT infrastructure data, ensuring that systems and processes run seamlessly. As businesses increasingly rely on robust IT Service Management (ITSM) frameworks, the expertise of a ServiceNow CMDB Administrator becomes essential for operational excellence and compliance. This role is ideal for professionals passionate about data quality, governance, and the continuous improvement of IT processes. If you are seeking a dynamic environment where your skills are valued and growth opportunities abound, consider applying for this ServiceNow CMDB Administrator position.
ServiceNow CMDB Administrator - SummaryThe ServiceNow CMDB Administrator is responsible for overseeing the lifecycle management, governance, and quality of the Configuration Management Database within ServiceNow. This position involves close collaboration with cross-functional teams, including developers, platform owners, and business stakeholders, to ensure that the CMDB remains accurate, up-to-date, and aligned with organizational needs. The administrator supports discovery and integration initiatives, upholds data certification policies, and troubleshoots issues related to ServiceNow Discovery and CSDM (Common Service Data Model). Leveraging analytical skills and technical expertise, the ServiceNow CMDB Administrator translates business requirements into actionable technical solutions that enhance process efficiency and data integrity.
Duties & Responsibilities- Own and manage the quality, governance, and integrity of Configuration Management data within ServiceNow CMDB.
- Maintain and continuously improve the health and accuracy of CMDB records across the IT environment.
- Support ServiceNow Discovery, integrations, and data certification efforts to ensure reliable and current configuration items (CIs).
- Collaborate closely with ServiceNow developers, administrators, platform owners, and business stakeholders to drive data-driven decisions and process enhancements.
- Implement and monitor CMDB Workspace, Data Manager, and Data Certification Policies to guarantee compliance with organizational standards.
- Administer and troubleshoot CSDM 4.0 or 5.0, ensuring the correct mapping and categorization of service components.
- Contribute to asset management and configuration item lifecycle processes, identifying areas for improvement and automation.
- Document procedures, maintain audit trails, and ensure alignment with ITIL best practices.
- Provide guidance and training to team members and stakeholders on CMDB and ServiceNow best practices.
- Competitive compensation package reflective of experience and expertise in ServiceNow CMDB administration.
- Comprehensive benefits, including Medical, Dental, Vision, and Life Insurance, supporting your overall well-being.
- Employee Stock Ownership Program, offering long-term financial incentives and alignment with company success.
- Access to a supportive, close-knit, and team-oriented culture that values collaboration and professional growth.
- Recognition of excellence through industry awards, including ClearlyRated's Best of Staffing® Client and Talent Award for 12 consecutive years.
- 3-5+ years of hands-on experience as a ServiceNow CMDB Administrator, with a strong understanding of ITSM frameworks.
- Proficiency in ServiceNow CMDB Workspace, Data Manager, and Data Certification Policies.
- Demonstrated experience with ServiceNow Discovery administration and troubleshooting, as well as CSDM 4.0 or 5.0 implementation.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
- Familiarity with asset management processes and configuration item lifecycle management.
- Exceptional attention to detail and commitment to data quality and governance standards.
- Excellent communication skills, with the ability to collaborate effectively with diverse stakeholders.
- Highly motivated self-starter who thrives in a remote work environment.
- Proactive in identifying gaps in CMDB quality and implementing corrective actions.
- Experienced in both technical and business aspects of ServiceNow and CMDB management.
- Skilled at fostering collaboration between IT teams and business units to achieve common goals.
- Passionate about continuous learning and staying current with ServiceNow platform enhancements.
- The company brings over 25 years of industry experience, with a strong reputation in multiple major markets.
- Employees benefit from a team-focused environment that encourages innovation and professional development.
- The organization is committed to diversity, equity, and inclusion, ensuring a welcoming workplace for all.
- Fully remote work environment promotes flexibility and work-life balance.
- This is an opportunity to join an industry-leading organization recognized for its commitment to client and talent satisfaction.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your career as a ServiceNow CMDB Administrator, click the apply button now to join a forward-thinking team that values your expertise and commitment to excellence.