User Research Moderator
Location: Los Angeles, CA
Job Type: Contract
Company: IDR
Category: All Other
Job Description Apply Now
Are you passionate about video games and skilled in facilitating research sessions? We are seeking a dedicated User Research Moderator to join our dynamic team, playing a pivotal role in supporting game development by conducting insightful playtests and research sessions. This full-time position is based in Los Angeles, CA, offering a unique opportunity to contribute to the evolution of new game titles by gathering and interpreting valuable player feedback. As a User Research Moderator, you will engage closely with both players and development teams, ensuring that every research session yields actionable insights that drive product improvement and innovation.
As a User Research Moderator, you will be responsible for leading both in-person and remote usability studies, expert reviews, and playtest sessions. Your expertise in moderating participant discussions, capturing detailed observations, and analyzing data will be crucial in delivering clear, evidence-based recommendations to stakeholders. This role requires flexibility, as research needs may occasionally extend into evenings and weekends. If you have a background in user research, playtest moderation, or focus group facilitation, and possess a natural ability to connect with diverse participant groups, we encourage you to consider this exciting opportunity.
Working in Los Angeles, CA, you will have the advantage of collaborating within a vibrant gaming community and leveraging the city's creative energy. Our organization is committed to fostering an inclusive and supportive workplace, where your contributions are recognized and valued. By joining us as a User Research Moderator, you’ll gain access to competitive compensation, comprehensive benefits, and a pathway to grow alongside an industry-leading company.
User Research Moderator - Summary- Facilitate and moderate research sessions for new game titles, capturing and analyzing player feedback.
- Work closely with researchers and operations staff to ensure that playtests and usability studies run seamlessly.
- Contribute to the continuous improvement of game development through structured research methodologies.
- Conduct both in-person and remote usability studies, playtests, and expert reviews to evaluate new game features.
- Observe participant interactions and take detailed session notes, tagging key themes and insights for further analysis.
- Moderate discussions with participants using established research protocols, ensuring a neutral and inclusive facilitation style.
- Assist with the design and setup of tests and surveys, collaborating with cross-functional teams to align research objectives.
- Support topline report development by synthesizing qualitative and quantitative data from research sessions.
- Collaborate with researchers and operational staff to guarantee smooth execution of all research activities.
- Competitive compensation package reflective of industry standards for User Research Moderator roles.
- Comprehensive benefits including Medical, Vision, Dental, and Life Insurance.
- Employee Stock Ownership Program for long-term investment in your future.
- Dedicated Engagement Manager to support your professional journey.
- Recognition as part of an award-winning organization.
- Minimum of 2 years’ professional experience in user research, playtest moderation, or focus group facilitation.
- Familiarity with gaming communities and empathy for diverse player demographics.
- Proficiency in using survey software such as Qualtrics or SurveyMonkey.
- Experience with both qualitative and light quantitative research techniques, including descriptive statistics and verbatim coding.
- Excellent verbal communication skills and the ability to facilitate discussions neutrally and inclusively.
- Detail-oriented and skilled at capturing nuanced player feedback.
- Collaborative team player who thrives in fast-paced, creative environments.
- Flexible and adaptable, ready to accommodate changing research schedules.
- Strong analytical mindset with a passion for enhancing player experiences.
- Commitment to maintaining confidentiality and ethical research practices.
- The User Research Moderator position offers a rewarding opportunity to directly impact the quality of game development projects.
- You will be joining a company with over 25 years of proven industry experience, recognized for its inclusive culture and employee support programs.
- Our workplace is guided by principles of diversity, equity, and inclusion, ensuring every team member feels valued and empowered.
- We are proud to have received the ClearlyRated's Best of Staffing® Client and Talent Award for 12 consecutive years.
- Applicants are encouraged to apply by clicking the job application button to begin their journey with a leading organization in the industry.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.