Warranty Claims Specialist
Location: Lehi, UT
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The Warranty Claims Specialist plays a pivotal role in supporting claims operations within the warranty industry. In this full-time position, you will be responsible for ensuring a seamless and efficient adjudication process for product warranty claims, safeguarding both customer satisfaction and contractual compliance. As a Warranty Claims Specialist, you will be at the forefront of validating coverage, interpreting contract language, and managing the lifecycle of warranty claims. This opportunity is ideal for individuals with a strong background in claims authorization or contact center environments who thrive in a fast-paced, detail-oriented setting.
Working as a Warranty Claims Specialist offers a dynamic professional environment where your skills in claims analysis, negotiation, and conflict resolution will be essential. You will interact with a diverse team and contribute directly to the organization's reputation for outstanding customer service and operational excellence. Your ability to manage multiple priorities, process requests promptly, and communicate effectively with internal and external stakeholders will be key drivers of your success in this role.
Located in Lehi, UT, this position provides the unique advantage of joining an organization recognized for its industry leadership and commitment to employee growth. Lehi is known for its vibrant business community and innovative spirit, making it an excellent place for career development and professional advancement.
By joining this team as a Warranty Claims Specialist, you will have access to comprehensive benefits, ongoing training, and the support of experienced managers dedicated to your development. Whether adjudicating complex claims, providing subject matter expertise, or supporting the contact center teams, your contributions will directly impact the quality and efficiency of the claims process.
Warranty Claims Specialist - Summary- Full-time position focused on product warranty claims adjudication
- Ensures contractual compliance and customer satisfaction within claims operations
- Works in a fast-paced, hybrid work environment in Lehi, UT
- Key contact for both internal teams and external customers regarding claim authorization and coverage
- Respond promptly and professionally to a high volume of claim authorization requests
- Analyze incoming claims by evaluating diagnosis, product details, and contract tenure
- Compare claim data to terms and conditions to properly adjudicate claims
- Interpret and assess contract language to determine eligibility for coverage
- Process cash-settlement offers and manage contractor dispatch requests
- Enforce contractor pricing agreements and ensure compliance with established guidelines
- Communicate claim outcomes and provide escalation support and subject matter expertise to contact center teams
- Deliver clear guidance and support to both customers and internal stakeholders throughout the claims process
- Competitive compensation package designed to reward expertise and performance
- Comprehensive benefits including medical, vision, dental, and life insurance
- Employee Stock Ownership Program for long-term financial growth
- Access to an industry-leading organization with a proven track record of success
- Engagement with a dedicated manager focused on your career development
- Recognition through prestigious industry awards for client and talent satisfaction
- Minimum of 2 years’ experience in claims authorization or a contact center environment
- Demonstrated ability to manage multiple priorities under strict deadlines
- Strong negotiation, mediation, and conflict management skills
- Proficiency in Microsoft applications, including Excel, PowerPoint, and Word
- Ability to communicate effectively in difficult conversations at various organizational levels
- Attention to detail, analytical thinking, and strong problem-solving abilities
- Excellent multitasking and organizational skills
- Customer-focused with a commitment to delivering high-quality service
- Proactive approach to resolving conflicts and managing complex claims
- Adaptable to changing processes and operational demands
- Collaborative team player who thrives in a dynamic environment
- Opportunity to build a rewarding career in a supportive and inclusive workplace
- Chance to work with a company that values diversity and is committed to equal opportunity employment
- Lehi, UT offers a vibrant and innovative community for professional growth
- Apply now to join a team dedicated to excellence in the warranty industry
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to advance your career as a Warranty Claims Specialist, click the application button today to join an award-winning organization and make a difference through your expertise in warranty claims management.